Server (Mattoon, IL)

Anchor Point Management Group; Mattoon (IL); On-site; USD 12,000 - 25,000; Full time

Job summary

Buffalo Wild Wings in Mattoon, IL is hiring servers to join the front-of-house team. You will greet guests, take orders, upsell menu items, and ensure timely, friendly service that creates memorable experiences during sports events and busy shifts.

Ideal candidates are 21+, have alcohol service certifications, strong communication skills, and a knack for maintaining high energy, accuracy with payments, and teamwork in a fast-paced restaurant environment.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Ability to greet guests and create a personalized experience.
• Basic math skills and the ability to handle money accurately; POS experience.
• RAS alcohol service knowledge as defined by state laws and BWW policy.
• Excellent verbal communication and interaction skills.

Responsibilities

• Greet Guests and create a welcoming, upbeat experience.
• Take orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks with quality and satisfaction.
• Process payments and handle transactions accurately.
• Work closely with your team to keep the dining room running smoothly.

Skills

Customer service

Hospitality

Verbal communication

Time management

Attention to detail

Conflict management

Emotional intelligence

Teamwork

Upselling

RAS knowledge

Education

Alcohol server certification

Tools

POS systems

Job description

Job Details

Job Location: 124 Dettro Drive, Mattoon, IL - Mattoon, IL 61938

Salary Range: $9.00 - $18.00 Hourly

NOW HIRING: Servers (Front-of-House Team Members)

Bring your personality to Buffalo Wild Wings—where every shift feels like game day!

If you love connecting with people and thrive in a fast-paced, high-energy environment, we want you on our team. At Buffalo Wild Wings, it’s more than just serving food—it’s about creating memorable experiences full of great food, sports, and fun.

What You’ll Do

• Greet Guests and create a welcoming, upbeat experience
• Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
• Skill in time management and organization with excellent attention to detail Ability to take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with Guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
• Work closely with your team to keep the dining room running smoothly

QualificationsKnowledge/Skills:

• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledge of BWW food and beverage menu and ability to make suggestions to Guests and up-sell
• Knowledgeable of current marketing initiatives and up-coming events to inform Guests
• Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
• Skill in time management and organization with excellent attention to detail Ability to take direction and execute team and company objectives
• Basic mathematical skills and the ability to handle money accurately Basic knowledge of Point of Sale systems
• Conflict management skills, analytical skills, and the high degree of emotional intelligence in order to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
• Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
• Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment

Freedom to Act:

• Comply with all specs, quality standards, and department rules and procedures
• Ability to follow specific service time and guidelines whiles at the same time engaging Guests and customizing their experience
• Ability to maintain a high degree of pace and intensity for an extended period of time
• Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction:

• WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain positive working relationships with all Team Members and managers Work as a contributing member of a team

External Relationships:

• WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
• Explain menu items and terms and provide suggestions to Guests when asked

EDUCATION/EXPERIENCE

Required

• Minimum 21 years of age
• Certifications to serve alcohol as dictated by the State and BWW policy

Preferred

• Prior experience working as a server or in a customer service roles, ideally in a high volume full service restaurant