Server Heirloom Room Restaurant & Bar

Poppy Bank; Gatlinburg (TN); On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance discounts

Employee hotel travel program

Paid time off

ZayZoon daily pay

Career growth opportunities

Job summary

AATMOS Hotels’ Heirloom Room in Gatlinburg seeks a server who brings warmth and expertise to elevated dining. You guide guests through menus, offer informed wine and bourbon recommendations, and ensure a memorable experience from greeting to farewell.

The role requires a high school diploma, at least one year of upscale service, and strong interpersonal skills. Flexibility for evenings, weekends, and holidays is essential. Benefits include insurance and travel perks.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of fine dining or upscale service experience preferred.
• Wine, whiskey, and bourbon knowledge strongly preferred.

Responsibilities

• Deliver warm, attentive, and efficient table service that reflects The Heirloom Room's standards.
• Anticipate and accommodate guest needs throughout the dining experience.
• Inform guests of daily specials, menu changes, and featured offerings.
• Address guest concerns promptly and professionally, ensuring every guest leaves satisfied.
• Provide knowledgeable recommendations on local area attractions and activities.
• Maintain thorough knowledge of all menu items, ingredients, flavors, and preparation methods.
• Guide guests through the wine, whiskey, and bourbon program, including food pairings and selections.
• Stay current on menu changes, seasonal offerings, and featured items.
• Take accurate food and beverage orders and communicate them correctly to the kitchen.
• Ensure all food is prepared to guest satisfaction and company standards — return any incorrect or improperly prepared items to the kitchen.
• Clear and reset tables efficiently as guests complete their meals.
• Process guest checks and closing paperwork accurately and in a timely manner.
• Verify guest identification to confirm legal drinking age.
• Follow all AATMOS safety, sanitation, and service standards at all times.

Skills

Warm demeanor

Interpersonal skills

Communication

Multitasking

Education

High school diploma

Job description

• Location Rocky Water Motor Inn,333 Parkway,Gatlinburg, TN, 37738,United States
• Job Category Restaurant & Bar, Food & Beverage Service, Hospitality
• Industry Restaurant & Bar, Food & Beverage Services, Hospitality & Tourism
• Required Degree High school
• Manage Others No

Contact information

• Name James Fell

The Heirloom Room is Rocky Waters Motor Inn's signature fine dining experience, where elevated service, a curated wine and bourbon program, and genuine hospitality come together. As a Server, you are central to that experience — the knowledgeable, attentive guide who helps each guest navigate the menu, anticipates their needs before they're voiced, and ensures every visit is memorable from the first greeting to the final farewell. This is a role for someone who takes genuine pride in the craft of fine dining service.

What You'll Do

Guest Experience & Service

• Deliver warm, attentive, and efficient table service that reflects The Heirloom Room's standards
• Anticipate and accommodate guest needs throughout the dining experience
• Inform guests of daily specials, menu changes, and featured offerings
• Address guest concerns promptly and professionally, ensuring every guest leaves satisfied
• Provide knowledgeable recommendations on local area attractions and activities

Menu & Product Knowledge

• Maintain thorough knowledge of all menu items, ingredients, flavors, and preparation methods
• Guide guests through the wine, whiskey, and bourbon program, including food pairings and selections
• Stay current on menu changes, seasonal offerings, and featured items

Operations & Standards

• Take accurate food and beverage orders and communicate them correctly to the kitchen
• Ensure all food is prepared to guest satisfaction and company standards — return any incorrect or improperly prepared items to the kitchen
• Clear and reset tables efficiently as guests complete their meals
• Process guest checks and closing paperwork accurately and in a timely manner
• Verify guest identification to confirm legal drinking age
• Follow all AATMOS safety, sanitation, and service standards at all times

Requirements

What We're Looking For

Experience & Education

• High school diploma or equivalent preferred
• Minimum 1 year of fine dining or upscale service experience preferred
• Wine, whiskey, and bourbon knowledge strongly preferred

Skills & Abilities

• Warm, friendly demeanor with strong interpersonal and communication skills
• Ability to multitask and manage multiple tables simultaneously in a fast-paced environment

Physical & Schedule Requirements

• Flexible availability including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 50 lbs throughout each shift
• TABC server permit from a TABC certified program required within 60 days of hire and must be maintained throughout employment

Summary

• Medical insurance
• Discounted vision and dental insurance
• Employee hotel travel program with discounted rooms across the AATMOS portfolio
• Paid time off, vacation pay, and sick pay
• ZayZoon daily pay — access your earned wages when you need them
• Opportunities for career growth within a growing hospitality group

At AATMOS, we're committed to a positive, inclusive workplace where passionate hospitality professionals can thrive and grow. AATMOS Hotels is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

This job description is a general overview of the position and is not exhaustive. AATMOS Hotels reserves the right to modify this description as needed.