Bartender

Poppy Bank; Pigeon Forge (TN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental discount

Hotel travel program

Paid time off

ZayZoon daily pay

Career growth

Job summary

AATMOS Hospitality's Casual Pint at Holiday Inn & Suites in Pigeon Forge is seeking a Bartender who blends beverage knowledge with warm hospitality. You will serve crafted drinks, guide guests through the beer menu, and create a welcoming bar experience that encourages guests to return.

You should have at least 1 year of bartending experience, a passion for craft beer, and the ability to multitask while upholding safety and service standards in a fast-paced setting.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of bartending experience preferred.
• Must be 18 years of age or older.
• Knowledge of craft beer strongly preferred.

Responsibilities

• Deliver warm, attentive bar service that reflects a relaxed, welcoming atmosphere.
• Guide guests through craft beer selections, cocktails, and food pairings.
• Upsell and convert walk-in guests by communicating offerings.
• Handle guest service issues professionally, including intoxicated guests and safe transportation when needed.
• Maintain bar cleanliness and ensure proper handling of payments and closing paperwork.

Skills

Customer service

Communication

Multitasking

Time management

Beer knowledge

Education

High school diploma

Tools

TABC permit

Job description

• Required Degree High school

Contact information

• Name Michael Holland

Bartender | The Casual Pint at Holiday Inn & Suites — Pigeon Forge

The Casual Pint at Holiday Inn & Suites Pigeon Forge is a one-of-a-kind beer market and pub experience where guests can explore an extensive craft beer selection, enjoy great food, and take their favorites home with them. As a Bartender, you are both craftsperson and host — serving exceptional drinks, guiding guests through our craft beer offerings, and creating a relaxed, welcoming bar experience that keeps guests coming back. This is a role for someone with genuine beverage knowledge, a passion for craft beer, and the warmth and composure to run a casual pub environment with professionalism and personality.

What You'll Do

Guest Experience & Service

• Deliver warm, attentive bar service that reflects The Casual Pint's relaxed, welcoming atmosphere
• Anticipate guest needs and show genuine interest in enriching their experience
• Guide guests through our craft beer selection, cocktail offerings, and food menu including pairings and recommendations
• Upsell and convert walk-in guests by knowledgeably communicating The Casual Pint's unique offerings
• Handle guest service issues with professionalism, including responsible management of intoxicated guests — cutting off service, arranging transportation, or asking guests to leave when necessary
• Respect and maintain the privacy and discretion of all guests
• Follow all telephone etiquette procedures when handling bar-related calls

Craft & Product Knowledge

• Prepare and serve cocktails, wine, and bottled or draft beer to AATMOS Hospitality standards and guest satisfaction
• Maintain thorough knowledge of all menu items, drink preparations, and beverage offerings
• Stay current on featured craft beer selections, seasonal offerings, and menu changes
• Follow AATMOS Hospitality Cost Per Pour standards to ensure consistent quality and profitability
• Ensure all food is prepared and plated to AATMOS Hospitality standards when applicable

Operations & Standards

• Stock the bar with sufficient alcohol, garnishes, glassware, and supplies at all times
• Verify guest identification to confirm legal drinking age
• Process guest checks and closing paperwork accurately and in a timely mannerUse hotel software systems in accordance with AATMOS Hospitality Standard Operating Procedures
• Conduct beverage and food inventory per AATMOS Hospitality standards
• Maintain a clean, organized, and fully sanitized bar, including countertops, glassware, utensils, and equipment throughout and at the end of each shift
• Break down and prepare the bar for the next shift, ensuring all workspaces and equipment are clean and ready
• Dispose of all empty cans and glass bottles in the appropriate containers

Requirements

What We're Looking For

Experience & Education

• High school diploma or equivalent preferred
• Minimum 1 year of bartending experience preferred
• Knowledge of craft beer strongly preferred given The Casual Pint's beer market concept
• Must be 18 years of age or older

Skills & Abilities

• Warm, approachable demeanor with strong interpersonal and communication skills
• Ability to remain calm, composed, and professional when handling difficult or unruly guests
• Strong time management skills with the ability to multitask and complete orders quickly and accurately

Physical & Schedule Requirements

• Flexible availability including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 50 lbs throughout each shift
• TABC server permit from a TABC certified program required within 60 days of hire and must be maintained throughout employment

Summary

• Medical insurance
• Discounted vision and dental insurance
• Employee hotel travel program with discounted rooms across the AATMOS portfolio
• Paid time off, vacation pay, and sick pay
• ZayZoon daily pay — access your earned wages when you need them
• Opportunities for career growth within a growing hospitality group

At AATMOS Hospitality, we're committed to a positive, inclusive workplace where passionate hospitality professionals can thrive and grow. AATMOS Hospitality is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

This job description is a general overview of the position and is not exhaustive. AATMOS Hospitality reserves the right to modify this description as needed.