Host Heirloom Room Restaurant & Bar

Poppy Bank; Gatlinburg (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

Employee hotel travel program with-dis

Paid time off, vacation and sick pay

ZayZoon daily pay

Job summary

The Heirloom Room at Rocky Waters Motor Inn, Gatlinburg, TN, seeks a Host to deliver warm, polished guest experiences and serve as the first and last impression for diners. You’ll thrive in a fast-paced setting, with focus on guest satisfaction and smooth seating flow.

Requirements include a high school diploma and strong customer service skills; flexible availability for evenings, weekends, and holidays is expected. Equal opportunity employer and benefits listed.

Qualifications

• High school diploma or equivalent preferred.
• Prior customer service experience strongly preferred.

Responsibilities

• Greet guests warmly and escort to tables.
• Maintain positive guest relations throughout dining experience.
• Communicate wait times clearly.
• Offer courteous farewell to departing guests.
• Highlight menu items to guests when appropriate.
• Maintain knowledge of table numbers and setups.
• Coordinate with servers/kitchen for timing.
• Ensure menu item availability with kitchen.
• Prepare restaurant for service and maintain dining room cleanliness.

Skills

Warm demeanor

Strong verbal communication

Menu knowledge

Teamwork

Problem solving

Education

High school diploma or equivalent

Job description

• Location Rocky Water Motor Inn,333 Parkway,Gatlinburg, TN, 37738,United States
• Base Pay $16.00 / Year
• Job Category Hostess, Greeter, Server
• Industry Restaurant, Hospitality, Food and Beverage
• Required Degree High school
• Manage Others No

Contact information

• Name James Fell

Description

The Heirloom Room is Rocky Waters Motor Inn's signature fine dining experience, rooted in the rich culinary traditions of Appalachia. As a Host, you are the first and last impression our guests have of The Heirloom Room — the warm, welcoming presence that sets the tone for the entire dining experience from the moment they walk through the door. This is a role for someone who genuinely enjoys connecting with people, thrives in a fast-paced environment, and takes pride in delivering a polished, courteous guest experience on every shift.

What You'll Do

Guest Experience & Service

• Warmly greet and escort guests to their tables, ensuring a welcoming and seamless arrival experience
• Maintain positive guest relations throughout the dining experience, addressing needs and concerns with courtesy and professionalism
• Be aware of wait times and communicate them clearly and proactively to guests
• Extend a genuine, courteous farewell to every departing guest
• Maintain familiarity with the menu and highlight featured items for guests when appropriate

Operations & Standards

• Maintain complete knowledge of table and seat numbers and proper table setups
• Guide servers and bus persons on table setup and guest flow throughout each shift
• Stay in constant communication with servers, kitchen, and management to ensure timing and food preparation is synchronized with guest flow
• Check with the kitchen regularly to confirm menu item availability
• Assist in preparing the restaurant for service and maintaining the cleanliness and appearance of the dining room at all times
• Restock supplies and complete closing duties as assigned
• Follow all AATMOS standard operating procedures and service standards

Requirements

What We're Looking For

Experience & Education

• High school diploma or equivalent preferred
• Prior customer service experience strongly preferred

Skills & Abilities

• Warm, approachable demeanor with strong verbal communication skills
• Ability to memorize and describe menu items and navigate a fast-paced dining environment independently
• Ability to work effectively as part of a team and solve problems independently when needed

Physical & Schedule Requirements

• Flexible availability including evenings, weekends, and holidays
• Ability to stand, walk, and move continuously throughout each shift and lift up to 50 lbs
• Comfortable working primarily indoors with some outdoor patio exposure and varying temperatures

Summary

• Medical insurance
• Discounted vision and dental insurance
• Employee hotel travel program with discounted rooms across the AATMOS portfolio
• Paid time off, vacation pay, and sick pay
• ZayZoon daily pay — access your earned wages when you need them
• Opportunities for career growth within a growing hospitality group

At AATMOS, we're committed to a positive, inclusive workplace where passionate hospitality professionals can thrive and grow. AATMOS Hotels is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

This job description is a general overview of the position and is not exhaustive. AATMOS Hotels reserves the right to modify this description as needed.