Server at Luxury Desert Resort | Upsell & Guest Experience

Highgate; Paradise Valley (AZ); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Zusammenfassung

Highgate Hotels is seeking a Restaurant Server for the Kimpton Miralina Resort in Paradise Valley, AZ. You will deliver attentive, friendly service, take and deliver orders, and collaborate with restaurant, lounge, and room service teams to ensure guest satisfaction.

You must be able to stand for long shifts, multitask, and communicate clearly. A High School diploma or equivalent is preferred; a professional appearance and knowledge of POS systems are required for success.

Qualifikationen

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Aufgaben

• Provide highest quality service to guests in an attentive, courteous, and efficient manner.
• Receive and deliver guests orders and collect payment.
• Be familiar with the organization of the Restaurant(s), lounges, and Room Service.
• Have thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the POS system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation.
• Ensure tables and side stands are stocked, tidy and clean.
• Keep beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to standards.
• Answer the telephone according to standards.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Kenntnisse

Stand during shift

Multi-tasking

Communication

Listening skills

Guest service

Attention to detail

Attendance

Appearance

Standards compliance

Productivity

Problem solving

Cross-training

Confidentiality

Initiative

Teamwork

Physical strength

Menu knowledge

POS system

Ausbildung

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Jobbeschreibung

Highgate Hotels is seeking a Restaurant Server for the Kimpton Miralina Resort in Paradise Valley, AZ. You will deliver attentive, friendly service, take and deliver orders, and collaborate with restaurant, lounge, and room service teams to ensure guest satisfaction.

You must be able to stand for long shifts, multitask, and communicate clearly. A High School diploma or equivalent is preferred; a professional appearance and knowledge of POS systems are required for success.