Server Assistant (Part Time)

Luminary Hotel & Co; Naples (FL); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Free employee meals

Hotel room discounts

Marriott Friends and Family discount

Job summary

Luminary Hotel & Co in Naples, FL is seeking energetic server assistants to join our dining team. You will greet guests, serve graciously, and support servers to uphold the highest standards of service. This is a part-time role with flexible shifts and opportunities for growth within Mainsail Lodging & Development.

We value teamwork, attention to detail, and knowledge of menu items. Expect dynamic, guest-focused days with hotel-wide benefits and a friendly, professional work environment.

Qualifications

• High School diploma or higher.
• Hospitality/serving experience preferred.
• Strong customer service and verbal/written communication skills.
• Ability to operate tablets and hotel tech.

Responsibilities

• Greet guests and coordinate service with grace and professionalism.
• Run food and assist servers as needed.
• Set up tables with necessary items and ensure cleanliness.
• Follow steps of service and cash handling procedures.

Skills

Excellent customer service

Communication skills

Teamwork

Ability to use technology (tablets)

Flexibility

Education

High School diploma or equivalent

Tools

Tablet/POS familiarity

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.Server assistants will be responsible of the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with Innovation Hotel service standards and Mainsail Lodging & Development standards.Essential FunctionsServes guests in an efficient courteous manner following the proper steps of serviceRuns food and assists servers as neededComfort level with running food/drinks/deliveries inside guest roomsReport to work on time and in proper uniform/approved attireWork as a team with all team members within the hotelCheck station assigned for cleanliness of areaSet up tables with items needed for service such as salt, pepper, cutlery, glassware, dishwareHave necessary tools to run the shift such as tray, pen, corkscrew, crumberKnowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompanimentsKeeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’Be aware of any specials, soups, drinks, and any items that are running lowAbility to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experienceFollow cash handling proceduresFollow the proper steps of service consistently with every table as outlined in training manualClears tables quickly and quietly ensuring no residue is left on the tableAbility to carry a service trayDetail tables and remove items not in useNever solicit tipsAttend monthly department meetings and daily stand upsPerform other duties as management requests to service our guestsFollow the procedures addressed in the training manualQualification StandardsEducation & ExperienceHigh School diploma or higherPrevious hospitality/serving position preferred – minimum one-year Server Assistant, Backwater, or Food Runner in Southwest Florida area preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology, e.g. tabletsPhysical DemandsAbility to stand for extended periods of time and in a potentially hot area under a heat lampAbility to walk and bendAbility to lift 25 poundsAbility to communicate clearlyCorrected vision to normal rangeLong hours sometimes requiredMental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction and provide direction to othersMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessaryPart-time Associate BenefitsDental & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Mainsail hotel room Discount and Marriott Friends and Family hotel room Discount | Free meal for all full-service hotel employees | Free Onsite Wellness & Medical ClinicsNOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.