Server Assistant/In Room Dining Attendant

Luminary Hotel & Co; United States; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA & Flexible Spending Account

401(k) Retirement Plan

Paid Time Off

Holiday Pay & Bereavement Leave

Growth & Development Opportunities

Tuition Reimbursement

Employee Assistance Program

Travel Discounts through Marriott Expl

Job summary

Luminary Hotel & Co is seeking a Servers Assistant to support front-of-house staff and ensure exceptional service to guests in a hotel dining setting. The role focuses on maintaining tables, assisting with food service, and upholding Luminary standards and brand guidelines for guest satisfaction.

Applicants should have a High School diploma or higher with hospitality experience, strong communication, and comfort using tablets/iPads.

Qualifications

• High School diploma or higher.
• Previous hospitality experience required.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology e.g. tablets, iPads.

Responsibilities

• Serve guests in an efficient, courteous manner following steps of service.
• Set tables, serve food, and remove used dishes.
• Light food running and carry plates safely.
• Communicate with manager to avoid impacting guest experience.
• Polish glassware, utensils, and manage linens.
• Perform duties as requested by management to serve guests.
• Follow In Room Dining procedures when needed.
• Prepare items to room based on order.
• Perform other duties as requested by management.

Skills

Excellent customer service

Excellent communication

Tech-savvy (tablets/iPads)

Education

High School diploma or higher

Tools

Tablets/iPads

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Servers Assistant is responsible for ensuring exceptional service to all guests that is consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development. Server Assistant supports front of the house service staff to ensure all areas function effectively. Responsible for general table maintenance and cleanliness of the restaurant in accordance to specification, in a courteous and efficient manner.

Essential Functions

• Serves guests in an efficient courteous manner following the proper steps of service
• Responsible for setting tables, serving food orders and removing used plate ware and utensils
• Light food running when applicable, ability to carry plates that may be warm or hot
• Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Polish glass ware, utensils, organize clean and soiled linen
• Perform other duties as management requests to service our guests
• Follow and complete procedures as they relate to In Room Dining (IRD), as needed
• Organize items and needs to be brought to room based on order, as needed
• Any other duties as requested by management

Qualification Standards Education & Experience

• High School diploma or higher
• Previous hospitality experience required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

Physical Demands

• Ability to lift 20 pounds or more
• Ability to sit or stand for extended periods of time
• Ability to communicate clear
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida. A bright future with stellar benefits awaits! We have a comprehensive and competitive benefits program:

Benefits

• Medical, Dental & Vision
• HSA & Flexible Spending Account
• Basic Life & Disability Plan
• 401(k) Retirement Plan
• Paid Time Off & Volunteer Time Off
• Holiday Pay & Bereavement Leave
• Growth & Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts for hotel team members through Marriott Explore Program
• FREE meal (full-service hotel team members only)