Houseperson

Luminary Hotel & Co; United States; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental & Vision

HSA & Flexible Spending Account

Basic Life & Disability Plan

401(k) Retirement Plan

Paid Time Off & Volunteer Time Off

Holiday Pay & Bereavement Leave

Growth & Development Opportunities

Tuition Reimbursement

Employee Assistance Program

Travel Discounts for hotel team

Free meal (full-service hotel team)

Job summary

Mainsail Lodging & Development is seeking a friendly Lobby Attendant/Housekeeping to clean and maintain all public areas, ensuring exceptional service aligned with Marriott standards. You will greet guests, restock carts, and support the Rooms Operations team in a busy hotel environment.

Require a high school diploma, hospitality experience preferred, and strong communication and customer service skills. On-site role with comprehensive benefits and growth opportunities across our portfolio.

Qualifications

• High School diploma or higher.
• Previous hospitality experience preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology e.g. tablets, iPads.

Responsibilities

• Acknowledge guest in all public spaces with a warm and friendly greeting.
• Distribute the necessary items to the assigned housekeepers.
• Assist with banquet function of the hotel to include set up of tables and chairs.
• Take care of any guest's special requests for pre-arrival e.g. foam pillows, extra towels.
• Maintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boards.
• Sweep and/or vacuum hallways daily.
• Clean inside the elevators and polish elevator tracks and landings.
• Maintain closets in order and keep par levels to standard.
• Keep stairwells and ice machine areas free from debris.
• Follow scheduled shifts and follow break and lunch requirements.
• Deep clean on rotational schedule.
• Assist Director of Rooms Operations with VIP arrivals.
• Assist in the restocking and reorganizing the housekeepers’ carts daily.
• Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas.
• Assist guest with any special's requests.
• Ability to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.
• Professional communication while using technology.
• Respect all guests, team members, and management by maintaining a positive, friendly attitude.
• Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name.
• Maintain guest confidentiality following all hotel procedures.
• Report any suspicious activity or unusual items in room.
• Report any irregular behavior from guests in public areas and/or in rooms.
• Ability to take initiative and handle assignments with limited supervision.
• Follow all hotel policies and procedures as outlined in the team member handbook.
• Maintain cleanliness and order of work area such as closets, carts, and housekeeping office.
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.
• Physical Demand Ability to stand for extended periods of time.
• Ability to squat and bend.
• Ability to communicate clearly.
• Corrected vision to normal range.
• Ability to work long hours as needed.
• Ability to lift / push / pull 50 lbs.
• Make sound judgments quickly.
• Work on multiple tasks, making appropriate progress towards deadlines.
• Able to work independently, take direction, and provide direction to others.
• Manage differing personalities within the office, the hotel, and the community.
• Maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high pressure situations.
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Skills

Customer service

Communication

Hospitality experience

Technology literacy

Education

High School diploma

Tools

iPad

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Lobby Attendant/ House Keeping will be responsible for cleaning and maintaining all interior and exterior public areas to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

What you have

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

What you’ll do

• Acknowledge guest in all public spaces with a warm and friendly greeting
• Distribute the necessary items to the assigned housekeepers
• Assist with banquet function of the hotel to include set up of tables and chairs
• Take care of any guest's special requests for pre-arrival e.g. foam pillows, extra towels
• Maintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boards
• Sweep and/or vacuum hallways daily
• Clean inside the elevators and polish elevator tracks and landings
• Maintain closets in order and keep par levels to standard
• Keep stairwells and ice machine areas free from debris
• Follow scheduled shifts and follow break and lunch requirements
• Deep clean on rotational schedule
• Assist Director of Rooms Operations with VIP arrivals
• Assist in the restocking and reorganizing the housekeepers’ carts daily
• Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
• Assist guest with any special's requests
• Ability to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.
• Professional communication while using technology
• Respect all guests, team members, and management by maintaining a positive, friendly attitude
• Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
• Maintain guest confidentiality following all hotel procedures
• Report any suspicious activity or unusual items in room
• Report any irregular behavior from guests in public areas and/or in rooms
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area such as closets, carts, and housekeeping office
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott
• Physical Demand Ability to stand for extended periods of time
• Ability to squat and bend
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed
• Ability to lift / push / pull 50 lbs.
• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales.

An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project.

Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean.

Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon.

Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida.

A bright future with stellar benefits awaits!

We have a comprehensive and competitive benefits program:

Benefits

• Medical
• Dental & Vision
• HSA & Flexible Spending Account
• Basic Life & Disability Plan
• 401(k) Retirement Plan
• Paid Time Off & Volunteer Time Off
• Holiday Pay & Bereavement Leave
• Growth & Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts for hotel team members through Marriott Explore Program
• FREE meal (full-service hotel team members only)