Server

Shepherd of the Hills Development, LLC; United States; On-site; USD 17,000 - 28,000; Full time

Job summary

Shepherd of the Hills Development, LLC in the United States is seeking a friendly Server to deliver an exceptional dining experience in our restaurant and dinner theater. You will take orders, relay them to the kitchen, serve meals and beverages, and collaborate with the bar staff to ensure timely service.

This position operates with a tip-share/tip-pool arrangement and requires strong communication, multitasking, and the ability to stand for extended periods.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Must be 18 years old or older.
• Strong multitasking skills to manage multiple tables and orders.
• Physical stamina to stand and walk for extended periods.
• Basic math skills to handle billing and payments accurately.
• Positive attitude, team-oriented mindset, and commitment to delivering outstanding customer service.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanor.
• Take accurate food and beverage orders and relay them clearly to kitchen and bar staff.
• Serve food and drinks efficiently while anticipating guest needs.
• Provide detailed information about menu items, including ingredients and preparation methods.
• Ensure tables are clean, properly set, and well-maintained.
• Handle guest complaints or concerns gracefully and escalate when necessary.
• Process payments accurately and efficiently, including cash and electronic transactions.
• Adhere to tip share/tip pool policies and maintain accurate records.
• Collaborate with kitchen and drink staff to ensure timely delivery of orders.
• Maintain knowledge of current specials and promotions and inform customers.
• Fill in and provide coverage across restaurant and dinner theater areas as assigned.
• Perform other duties to support operations.

Skills

Communication

Multitasking

Customer Service

Cash Handling

Stand/Walk for long

Job description

Position Summary

The Server is responsible for delivering an exceptional dining experience to our guests by providing prompt, courteous, and attentive service. This position operates with a tip share/tip pool arrangement in accordance with company policy.

Essential Functions

The following duties are considered essential to this position. Reasonable accommodations may be made for qualified individuals with disabilities to perform these functions.

• Greet and welcome guests promptly with a friendly and professional demeanor.


• Take accurate food and beverage orders and relay them clearly to the kitchen and drink staff.


• Serve food and drinks efficiently while anticipating guest needs and preferences.


• Provide detailed information about menu items, including ingredients and preparation methods.


• Ensure tables are clean, properly set, and well-maintained throughout guests' dining experience both in the restaurant and dinner theater.


• Handle guest complaints or concerns gracefully and elevate issues to management when necessary.


• Process payments accurately and efficiently, including handling cash and electronic transactions.


• Adhere to tip share/tip pool polices and maintain accurate records as required.


• Collaborate effectively with kitchen and drink staff to ensure timely delivery of orders.


• Maintain knowledge of current specials, promotions, and menu changes to inform customers.


• Fill in and provide coverage across restaurant and dinner theater areas as assigned or directed by managers.


• Perform other duties assigned in support of the essential operations.

Qualifications

Minimum Qualifications

Required

• Excellent communication and interpersonal skills to engage with diverse clientele.


• Ability to work in a fast-paced environment while maintaining attention to detail.


• Must be 18 years old or older


• Strong multitasking skills to manage multiple tables and orders simultaneously.


• Physical stamina to stand and walk for extended periods during shifts.


• Basic math skills to handle billing and payments accurately.


• Positive attitude, team-oriented mindset, and commitment to delivering outstanding customer service.


• Ability to work a varied schedule, including weekdays, weekends, holidays, and extended hours as necessary.


• Strong communication skills and the ability to manage conflict in a calm, guest-focused manner.


• Must successfully pass a criminal background check in accordance with company policy.


• Uniform/appearance standards

Preferred

• Previous experience as a Server or in a customer service role within the restaurant industry is preferred.


• Knowledge of food safety and hygiene standards is an advantage.