Servers

Food Lab; Town of Ithaca (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Food Lab in Ithaca, NY is seeking a personable Server to deliver an exceptional dining experience. You will greet guests, present menus, take orders, and serve food and beverages with accuracy and promptness, while maintaining cleanliness and presentation standards.

You should be comfortable handling transactions, collaborating with kitchen and bar staff, and adapting to a fast-paced environment. Strong communication, multitasking, and a customer-service mindset are essential, with flexibility

Qualifications

• Strong communication and customer-service mindset to interact with guests.
• Attention to detail and multitasking to ensure timely service and accuracy.
• Basic math skills for handling transactions and change.

Responsibilities

• Greet and seat guests in a courteous and timely manner.
• Present menus, explain daily specials, and answer questions about items.
• Take accurate food and beverage orders and relay them to kitchen staff.
• Serve food and drinks promptly while ensuring order accuracy and presentation.
• Check in with guests during their meal and address additional requests.
• Process payments and handle cash or card transactions securely.
• Maintain cleanliness and organization of the dining area and stations.
• Collaborate with team members to ensure efficient service flow.
• Adhere to health and safety regulations and proper food handling.

Skills

Communication

Customer service

Multitasking

Cash handling

Education

High school diploma or equivalent

Job description

As a Server, you will play a crucial role in delivering an exceptional dining experience to our guests by providing attentive, friendly, and efficient service. Your primary objective is to ensure customer satisfaction by accurately taking orders, serving food and beverages, and addressing any guest needs or concerns promptly. You will collaborate closely with kitchen staff and management to maintain smooth operations and uphold high standards of cleanliness and presentation. This role requires a strong focus on communication, multitasking, and problem-solving to handle a dynamic and fast-paced environment effectively. Ultimately, your efforts will contribute to creating a welcoming atmosphere that encourages repeat business and positive reviews.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or food service role preferred but not required.
• Ability to stand and walk for extended periods during shifts.
• Basic math skills for handling transactions and making change.
• Legal authorization to work in the United States.

Preferred Qualifications:

• Experience working in a fast-paced restaurant or hospitality environment.
• Knowledge of food safety standards and certifications such as ServSafe.
• Strong interpersonal and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Multilingual abilities to assist a diverse customer base.

Responsibilities:

• Greet and seat guests in a courteous and timely manner.
• Present menus, explain daily specials, and answer questions regarding menu items, ingredients, and preparation methods.
• Take accurate food and beverage orders and relay them to the kitchen and bar staff.
• Serve food and drinks promptly while ensuring order accuracy and presentation standards.
• Check in with guests during their meal to ensure satisfaction and address any additional requests or concerns.
• Process payments and handle cash or credit transactions securely and accurately.
• Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations.
• Collaborate with team members to ensure efficient service flow and resolve any service issues quickly.
• Adhere to all health and safety regulations, including proper food handling and sanitation procedures.

Skills:

The required skills such as communication and customer service are essential for interacting effectively with guests, understanding their needs, and providing a positive dining experience. Attention to detail and multitasking skills help ensure orders are accurate and service is timely, even during busy periods. Basic math skills are used daily to process payments and manage billing accurately. Preferred skills like knowledge of food safety and prior hospitality experience enhance your ability to maintain high standards and work efficiently within a team. Additionally, strong interpersonal skills foster a welcoming environment and help resolve any guest concerns promptly, contributing to overall customer satisfaction.