Server

IHOP Restaurants; Lansing (KS); On-site; USD 18,000 - 30,000; Part time

Job summary

IHOP Restaurants in Kansas is seeking a friendly server to greet guests, seat them, take orders, and deliver meals promptly.

You will maintain guest relations, memorize menu items, follow SOPs, handle checks, keep dining areas clean, and support the IHOP N Go program. This role emphasizes teamwork, appearance standards, and courteous service.

Qualifications

• Duties reflect server responsibilities and guest service.
• Ability to memorize menu knowledge and IHOP terminology.

Responsibilities

• Develop and maintain professional relationships with IHOP guests.
• Execute Service Guidelines to ensure high quality guest experience.
• Handle guest complaints professionally and invite return visits.
• Memorize IHOP terminology, abbreviations, and menu knowledge.
• Comply with SOP methods for guest checks and server banking procedures.
• Stock and rotate supplies in service areas and dining room.
• Follow local health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and seating areas after guests leave.
• Perform cleaning duties per posted charts.
• Adhere to IHOP uniform and appearance standards.
• Perform other tasks as assigned by management.
• Support IHOP N Go program as assigned.

Job description

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

ESSENTIAL DUTIES AND RESPONSIBILITIES of a Server

These include the following:

• Develop and maintain professional functional working relationships with IHOP employees and guests.


• Execute the \"Service Guidelines\" per the IHOP SOP to ensure a high quality guest experience.


• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.


• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.


• Comply with SOP methods in regard to guest checks and server banking procedures.


• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.


• Comply with all local and SOP health, sanitation, and safety guidelines.


• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.


• Perform all cleaning duties according to posted cleaning charts.


• Comply with IHOP uniform and appearance standards per SOP guidelines.


• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.


• Comply with IHop N Go program as assigned.