Host

IHOP; Lee's Summit (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

Workstream is seeking a friendly service role in Lee's Summit, Missouri. The position involves providing prompt and courteous service to guests, handling complaints, and ensuring compliance with health and safety guidelines. Essential duties include greeting and seating guests, memorizing IHOP procedures, and maintaining a clean dining area. We're looking for individuals who can develop professional relationships and meet IHOP's service standards.

Qualifications

• Provide prompt and courteous service to guests.
• Memorize and apply IHOP terminology and procedures.
• Comply with local health and safety guidelines.

Responsibilities

• Develop professional relationships with guests and coworkers.
• Handle guest complaints in a timely manner.
• Clear and reset tables after guests leave.

Job description

Job Description

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

Essential Duties and Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute Service Guidelines per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Comply with IHOP N Go program as assigned.
• Complete all required online and virtual training modules.