Servant-Lead Shift Supervisor | Fast-Paced, Guest-Focused

burgerking; Countryside (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Scholarship Fund

Emergency fund

Discount program

Job summary

Burger King is hiring a supervisory team member at our Countryside, IL location. You will lead, train, and coach crew to deliver fast, friendly service and maintain high standards of quality and cleanliness.

This role requires 1-2 years of supervisory experience, a high school diploma, and the ability to work all shifts in a busy restaurant. We offer growth opportunities and benefits as part of a dynamic team.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create Memorable Experiences—creates a service experience so good guests can’t wait to come back to Burger King.
• Administration—balances high-quality employee/guest experience with financial goals.
• Welcomes new team members and trains them to do their job.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of shift supervisors for the next level.
• Thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, provide feedback and celebrate.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Ensures product quality and operations standards are met.
• Partners with GM to improve guest metrics.
• Reviews sales and scheduling to meet QSC targets.
• Ensures daily numbers, cash handling and HACCP logs are accurate.
• Reviews inventory and cost controls.
• Monitors staffing and production planning and makes adjustments.
• Manages onboarding for new team members.
• Implements actions to address employee needs and operational assessments.

Skills

Guest service

Team leadership

Communication

Conflict resolution

Fast-paced environment

Education

High school diploma or equivalent

Job description

Burger King is hiring a supervisory team member at our Countryside, IL location. You will lead, train, and coach crew to deliver fast, friendly service and maintain high standards of quality and cleanliness.

This role requires 1-2 years of supervisory experience, a high school diploma, and the ability to work all shifts in a busy restaurant. We offer growth opportunities and benefits as part of a dynamic team.