SEPA & SWIFT Payments Ops Analyst

Remote; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

Finom is seeking a Payment Operations Analyst to join our SEPA & SWIFT Team, ensuring payments move smoothly by resolving issues end-to-end and collaborating with banking partners. You’ll help build our Payment Operations hub from scratch and contribute to new market launches.

With 2+ years in payment operations, you’ll analyze transactions, manage recalls, and shape how payment services appear in our products and back office.

Qualifications

• 2+ years in payment operations, banking operations, or fintech (SEPA/SWIFT preferred).
• Knowledge of SEPA (SCT, SCT Inst, SDD), SWIFT messaging (MT/MX, gpi), recalls, and payment investigations.
• Analytical mindset and attention to detail when working with transaction data.
• Clear written English for partner banks and internal teams; additional European languages are a plus.
• A proactive, ownership-driven approach to ambiguous problems.

Responsibilities

• Action tasks from the Customer Support team and resolve customers' day-to-day payment issues.
• Handle SEPA and SWIFT recalls, SEPA & SWIFT payment investigations, and payment and transaction analysis.
• Help build processes for our Payment Operations hub from scratch and support new market launches.
• Directly shape how payment services are offered in our products and back-office systems.
• Communicate with payment infrastructure providers and partner banks to elevate requests and track issues.
• Take initiative and dig for answers to give customers the best experience.

Skills

SEPA & SWIFT experience

Payment operations

Analytical mindset

Clear written English

Proactive ownership

Tools

Intercom

Jira

Metabase/SQL

Back-office tooling

Job description

Finom is seeking a Payment Operations Analyst to join our SEPA & SWIFT Team, ensuring payments move smoothly by resolving issues end-to-end and collaborating with banking partners. You’ll help build our Payment Operations hub from scratch and contribute to new market launches.

With 2+ years in payment operations, you’ll analyze transactions, manage recalls, and shape how payment services appear in our products and back office.