Sr Field Service Technician

001 Johnson Controls Security Solutions LLC; Tucson (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an Installation and Service Technician to install, service, and repair Inventory Control and Video equipment at retail sites across Arizona. You will manage service calls, track hours and parts, and train customers on equipment use.

The role requires electronics knowledge, a valid driver’s license, and the ability to lift up to 70 lbs. Overtime and travel may be required; MS Office skills are a plus.

Qualifications

• Associate degree in Electronics – preferred, or certification/training in Electronics or Networking.
• Must have a valid driver’s license.
• Ability to obtain/state security license as required.
• MS Office and PC skills.
• General electronics knowledge; network device setup and programming experience preferred.
• Must have mechanical aptitude and be able to use hand/power tools.
• Ability to lift 50–70 lbs.
• Able to work in difficult positions and travel/over time as needed.

Responsibilities

• Install, service, troubleshoot, repair, and maintain retail products and equipment at customer sites.
• Keep track of service calls via computer, including products serviced, work performed, hours and parts used.
• Maintain accurate parts inventory to insure a first-time fix.
• Demonstrate and train customers how to use their equipment.
• Keep manager informed about customer satisfaction and potential sales opportunities.

Skills

Driver's license

Electronics knowledge

MS Office

Networking knowledge

Troubleshooting

Team work

Education

Associate degree in Electronics

Tools

MS Office

Hand and power tools

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

How you will do it

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
• Maintain an accurate parts inventory at levels that insure a first-time fix.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities, or any recurring problems.
• Take care of other tasks as needed

What we look for

• Associate degree in Electronics – preferred,In lieu of Assoc’s degree, certification/formalized training in Electronics, Networking, or technical military equivalent
• Must have a valid driver’s license
• Ability to obtain or have existing state security license as required.
• Functional and practical comprehension of MS Office and PC skills.
• General knowledge of electronics required, network device setup and programming experience preferred.
• Must have mechanical aptitude and be able to use hand and power tools.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to travel and work overtime as needed.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Must be capable of working independently or as a team
• Confident, articulate, and professional speaking abilities
• Ability to review plans, diagrams, and flow charts, as well as all tools to capture the work processes associated with executing the project plan – preferred
• Complete company provided basic EAS/Video new hire classroom certifications
• Complete company provided RFID Basic Certification
• Demonstrate the ability to work independently solving higher level of trouble shooting skills

Required

• Willing to travel within Arizona
• Available to work overtime as needed

HIRING HOURLY RANGE

HIRING HOURLY RANGE: $29-40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.