Retail Security Systems Technician

Johnson Controls; Tontitown (AR); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Paid vacation

Holidays and sick time

Extensive training opportunities

Zero Harm safety policy

Employee discount programs

Job summary

Johnson Controls is seeking an Installation and Service Technician to support retail environments across northern Louisiana and central-south Arkansas. You will install and repair EAS, RFID and CCTV equipment, respond to service calls, and work with customers to resolve issues and provide equipment training.

The role requires strong electronics and networking skills, ability to lift up to 70 lbs, and a focus on safety and first-time fixes while representing Johnson Controls professionally at

Qualifications

• High School Diploma or GED.
• Background check required to obtain low voltage license in Louisiana and Arkansas.
• Proficiency in electronics and networking fundamentals.
• MS Office and basic PC skills.
• Ability to work independently and as part of a team.
• Physical ability to lift up to 70 lbs and work in challenging positions.

Responsibilities

• Install and repair EAS, RFID and CCTV equipment in retail environments.
• Respond to service calls promptly and document work performed.
• Collaborate with customers and teammates to resolve issues and train on equipment.
• Maintain accurate parts inventory to support first-time fixes and efficiency.
• Report customer satisfaction and any service or sales opportunities to management.
• Operate company vehicle safely and keep it organized.
• Ensure safe field work and professional representation at customer sites.

Skills

Electronics fundamentals

Networking fundamentals

Strong communication

MS Office basics

Education

High School Diploma or GED

Associates degree in electronics

Tools

IP cameras

DVR/NVR systems

Job description

Why Join Us

We offer competitive pay with a hiring hourly range of $25.00 - $33.,65 determined by education, experience, and skills. You will also receive a comprehensive benefits package that includes 401K, medical, dental, and vision care, available from day one. If you are ready to bring your technical expertise and customer focus to a supportive team,

• Paid vacation, holidays, and sick time.


• Extensive product and on-the-job/cross-training opportunities.


• An encouraging and collaborative team environment.


• A commitment to safety through our Zero Harm policy.


• Employee discount programs through The Loop by Perk Spot.

Role Overview

We are seeking a skilled Installation and Service Technician to work across retail environments in Northern Louisiana and central-south Arkansas, handling installation, repair, and service support for electronic article surveillance systems (EAS), Inventory Control (RFID) and Video equipment (CCTV).

Key Responsibilities

• Install and repair EAS, RFID and CCTV equipment in retail environments.


• Respond to service calls efficiently and maintain accurate records of work performed.


• Work directly with customers and team members to resolve issues promptly and provide equipment training.


• Maintain an accurate parts inventory to support first-time fixes and efficient service delivery driving customer SLA's.


• Report customer satisfaction updates and any service or sales opportunities identified during visits to management.


• Support safe, effective field work while representing Johnson Controls professionally at customer sites.


• Responsibly operate company vehicle to and from service calls and keep the company vehicle clean and organized.

How You Will Do It

• Own every installation and repair with accountability, safety, and integrity, making sure the work is completed correctly and effectively.


• Focus on what matters most at the customer site by managing service calls efficiently, staying organized, and removing avoidable delays.


• Work closely with customers and teammates to solve problems quickly and provide clear guidance on equipment use.


• Improve every day by applying training, certifications, and feedback to strengthen service quality and customer support.


• Win as one team by sharing information with management, supporting collaboration, and contributing to a trusted team environment.


• Use accurate documentation and disciplined parts management to help drive first-time fixes and dependable service outcomes.

Qualifications

• High School Diploma or GED


• Must be able to pass state and federal background check to obtain state required low voltage license in Louisiana and Arkansas.


• Proficiency in electronics and networking fundamentals.


• Strong written and oral communication skills.


• Proficiency in MS Office and basic PC skills.


• Ability to work independently and collaboratively in a team environment.


• Physical ability to carry and move equipment up to 70 lbs and work in challenging positions such as climbing ladders or working within ducts.


• Nice to Have Associates degree in electronics preferred - can be substituted for a formulized training program from a technical college, university, or military equivalent.


• Certifications are also accepted.


• Networking certification.


• Experience installing or servicing IP cameras and DVR/NVR systems.


• Adaptability to industry changes and a strong work ethic.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.