SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCL Technologies Limited; Santa Clara (CA); On-site; USD 77,000 - 89,000; Full time

Job summary

HCLTech in Santa Clara, CA is seeking a Senior Administrator to manage advanced Microsoft Windows, VDI and RDS environments. You will troubleshoot complex incidents, perform root-cause analyses, and implement solutions to improve service reliability and security.

The role focuses on high-quality support, knowledge-base enrichment, and coaching junior staff. The candidate should have strong Windows OS expertise, VDI/RDS skills, and the ability to communicate with both technical and non-technical

Qualifications

• Advanced proficiency in Microsoft VDI Solutions and RDS.
• Strong understanding of Windows operating systems and Touch Services.
• Familiarity with video and telepresence technologies.
• Excellent problem-solving skills and analytical thinking.
• Ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

• Provide Advanced Technical Support For Microsoft VDI Solutions And RDSH By Diagnosing And Resolving Complex Incidents, Ensuring Rapid Restoration Of Services While Adhering To Quality Standards And SLAs.
• Conduct Thorough Root Cause Analyses Of Escalated Incidents, Implementing Effective Solutions To Mitigate Technical And Security Issues, Thereby Enhancing System Reliability.
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Delivering Training Sessions For New Team Members, And Coaching Analysts To Improve Team Performance.
• Collaborate With Other Support Teams To Address Complex Tickets, Ensuring Seamless Operations, A Robust Security Posture, And Timely Resolution Of Incidents.
• Strive For Positive Customer Experiences By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Addressing Security Threats.

Skills

Microsoft VDI

RDS/RDSH

Windows OS

Touch Services

Video/Telepresence Tech

Problem-Solving

Stakeholder Communication

Education

Microsoft Certified: Azure Administrator Associate

ITIL Foundation Certification

Job description

SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services United States Job Description SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Santa Clara, California

Job Summary

The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction. By adhering to quality standards and collaborating with cross-functional teams, the Sr Administrator ensures a secure and efficient operational environment.

Key Responsibilities

• Provide Advanced Technical Support For Microsoft Vdi Solutions And Rdsh By Diagnosing And Resolving Complex Incidents, Ensuring Rapid Restoration Of Services While Adhering To Quality Standards And Slas.
• Conduct Thorough Root Cause Analyses Of Escalated Incidents, Implementing Effective Solutions To Mitigate Technical And Security Issues, Thereby Enhancing System Reliability.
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Delivering Training Sessions For New Team Members, And Coaching Analysts To Improve Team Performance.
• Collaborate With Other Support Teams To Address Complex Tickets, Ensuring Seamless Operations, A Robust Security Posture, And Timely Resolution Of Incidents.
• Strive For Positive Customer Experiences By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Addressing Security Threats.

Skill Requirements

• Advanced Proficiency In Microsoft Vdi Solutions And Rdsh.
• Strong Understanding Of Windows Operating Systems And Touch Services.
• Familiarity With Video And Telepresence Technologies.
• Excellent Problem-Solving Skills And Analytical Thinking.
• Ability To Communicate Effectively With Technical And Non-Technical Stakeholders.

Other Requirements

• Microsoft Certified: Azure Administrator Associate (Optional But Valuable).
• It il Foundation Certification (Optional But Valuable)

Maximum Salary (US): 89000 Minimum Salary (US): 77000

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.