Technical Support Lead

HCLTech; Santa Clara (CA); Hybrid; USD 61,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking a Technical Lead / Technical Support Lead in Santa Clara, California. This full-time position involves monitoring applications and ensuring system performance with skilled use of SQL, Datadog, and cloud services like AWS and Microsoft Azure. Candidates should have strong troubleshooting, documentation, and analytical skills. The role offers a pay range of $61,000 - $155,000 and a comprehensive benefits package including medical, dental, vision insurance, paid time off, and retirement plans.

Responsibilities

• Monitor business applications and websites for availability and performance.
• Perform application monitoring across cloud platforms such as AWS and Microsoft Azure.
• Generate reports using SQL queries when required.
• Document incidents and resolutions in the ticketing system.

Skills

SQL (queries, joins, data validation)

Application and API monitoring

Cloud environments (AWS, Microsoft Azure)

Datadog

Log analysis using Splunk

Troubleshooting and analytical skills

Documentation and communication skills

Tools

Datadog

Splunk

Jira

ServiceNow

Job description

HCLTech is looking for a highly talented and self-motivated Technical Lead / Technical Support Lead to join it in advancing the technological world through innovation and creativity.

• Job Title: Technical Lead / Technical Support Lead / Application Support Staff
• Job ID: 97680
• Position Type: Full-Time Employment
• Location: Santa Clara, California, USA

(Fully Onsite / Hybrid / Fully Remote)

Role/Responsibilities

The Application Support Staff is responsible for monitoring business applications and websites to ensure system availability, performance, and data accuracy. This role involves application monitoring, SQL data verification, log analysis, and supporting issue investigation using cloud platforms and monitoring tools.

Qualifications & Experience

Key Responsibilities

• Monitor APIs and internal applications to ensure availability and proper functioning.
• Perform application and infrastructure monitoring across cloud platforms such as AWS and Microsoft Azure.
• Monitor system performance, alerts, and application health using Datadog.
• Review and analyze application and system logs using Splunk to detect errors, failures, or performance issues.
• Perform SQL data verification and validation to ensure database accuracy and integrity.
• Investigate and troubleshoot data discrepancies, application errors, and system alerts.
• Support production issue resolution by coordinating with development, DevOps, and business.
• Document incidents, root causes, and resolutions in the ticketing system.
• Generate reports and extract data using SQL queries when required.
• Follow operational procedures and escalate issues when necessary to maintain service availability.

Required Skills

• Working knowledge of SQL (queries, joins, data validation)
• Experience with application and API monitoring
• Familiarity with cloud environments such as AWS and Microsoft Azure
• Experience using Datadog for application and infrastructure monitoring
• Ability to analyze and troubleshoot logs using Splunk
• Strong troubleshooting and analytical skills
• Good documentation and communication skills

Preferred Qualifications

• Experience supporting production applications in cloud environments
• Familiarity with monitoring tools and alerting systems
• Experience with ticketing systems (Jira, ServiceNow, etc.)
• Basic understanding of web services, APIs, and application architecture

Soft Skills

• Strong problem-solving ability
• Ability to work independently and collaborate within a team
• Good organizational and time management skills

Additional Skills

• Experience with application and API monitoring
• Familiarity with cloud environments such as AWS and Microsoft Azure

Pay and Benefits

Pay Range Minimum: $61,000

Pay Range Maximum: $155,000

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best