End User Services Architect – Workplace Services

HCLTech; Dallas (TX); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

10 days of paid time off (PTO)

10 paid holidays per year

Employee assistance program

Job summary

HCL Technologies seeks an experienced Enterprise Architecture professional to design and drive solutions aligned with business objectives. You will develop roadmaps for IT optimization and participate in RFP/RFI activities, due diligence, and pre-sales support to ensure governance and delivery excellence.

The role requires deep knowledge of Office 365 administration, Azure, Citrix, and related technologies, with focus on business transformation and customer engagement.

Qualifications

• Proficiency in Citrix, Microsoft Teams, Cisco Call Manager.
• Knowledge of Audio/Video Conference room devices and Power Platform.
• Ability to align IT solutions with business goals.
• Exposure to SOWs, pricing metrics, and mainframe consulting services.
• Understanding of SOWs, SLAs, and performance management metrics.

Responsibilities

• Design and deliver enterprise architecture solutions aligned with business objectives.
• Provide IT optimization and business alignment through architecture roadmaps.
• Participate in RFPs/RFIs, due diligence, and pre-sales support.
• Engage in governance and delivery oversight across service delivery teams.
• Direct problem, change, and incident management processes per ITIL.

Skills

Citrix

Microsoft Teams

Cisco Call Manager

Power Platform

ITIL compliance

Project management

Education

ITIL Master Certification

Microsoft Modern Desktop Administrator Associate

Microsoft Teams Administrator Associate

Azure Solutions Architect Expert

Tools

Mainframe Infrastructure

Job description

• Design and develop Enterprise Architecture solutions aligned with business objectives.
• To provide solutions for IT optimization| Business Aligned IT| Enterprise architecture and roadmap creation| transformation| Business/Product acquisition & mergers and APO
• Create technical strategies for implementation and roadmaps.
• To provide solution in business transformation by participating in RFP/RFI; Due Diligence; Pre Sales support and Oversee POC
• Ensure solutions meet customer's IT and Business Vision.
• To perform engagement level Delivery governance
• Leverage expertise in Microsoft 365, Azure, Citrix, and other specified technologies to drive IT optimization and business alignment.

Required Skills

• Proficiency in Citrix, Microsoft Teams, Cisco Call Manager.
• Knowledge of Audio Video Conference room Devices (Neat & Creston) and Power Platform.
• Ability to align IT solutions with business goals.
• Effectively assist with the relationships across Service Delivery operations teams for the duration of the engagement Central point of contact for customer’s business/development groups or vendors requiring assistance in resolving problems in the environment.
• Delivers ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, problem and change management.
• Monitors problem, change and incident queues, enforcing compliance with capability, root cause analysis and change quality targets.
• Directs Service Delivery resources in the resolution/prevention of problems where necessary. Exposure / Experience in Project management Activities, Presenting and designing technical solutions.
• Provide consulting and/or SME scoping assistance to Solutions as needed.
• Exposure to SOWs & pricing metrics specific to Mainframe Infrastructure service delivery Provides mainframe consulting services to clients including identifying needs, designing, influencing, and implementing proposals.
• Thorough understanding of SOWs, SLAs, and Performance management Metrics Analyzing, documenting, and reporting client requirements Providing technical guidance for the one or more customers.

GENERAL SKILLS AND COMPETENCIES:

Proactive self-starter who can manage time and efforts independently Equally effective in one-to-one and group settings Ability to deliver formal presentations at different levels within an organization.

Strong ability to listen to business needs, identify desired outcomes and craft comprehensive solutions while building credibility in relationships Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Able to respond well to questions in an unstructured format; Able to present to small or large audiences.

(1.) To resolve escalations (or) incidents (or) non-conformances in adherence to quality, process, and SLA norms (2.) To perform value addition activities such as training and mentoring juniors and providing new initiatives for process and service improvements (3.) To update oneself with the latest knowledge and skills pertaining to respective domain (4.) To complete deliverables of assigned tasks or responsibilities in the agreed timelines (5.) To facilitate projects in process piloting or process tailoring through systematic definition or upgradation or maintenance of processes and regular quality audit checks (6.) To identify gaps in existing processes and ensure strict compliance to agreed process norms.

Experience Required

15+ years of experience with Office 365 administration, Microsoft Intune, PowerShell scripting, Azure Active Directory, Conditional Access, and Identity Protection, Microsoft SharePoint, Citrix, Knowledge of Microsoft 365 security and compliance center, Microsoft EntraID, Familiarity with Windows Autopilot and Endpoint Analytics.

Certifications Preferred

ITIL MASTER Certification

Microsoft Certified: Modern Desktop Administrator Associate

Microsoft Certified: Teams Administrator Associate

Microsoft Certified: Azure Solutions Architect Expert

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.