Senior Yardi Platform Lead — Residential Operations

FirstService Residential; New York (NY); On-site; USD 155,000 - 170,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off

Job summary

FirstService Residential is seeking an experienced Residential Platforms Manager in New York to own, optimize, and support the Yardi/On-Site platform used by the rental division. You will partner with Operations, IT, leasing, and finance to ensure the platform meets business goals and delivers a seamless user experience.

The role requires leadership in platform strategy, integrations, and process improvements, with a focus on stability, security, and scalability across the department.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• 5+ years administering, implementing, or managing the Yardi platform.
• Strong knowledge of Yardi Voyager and related modules.
• Experience managing software platforms or enterprise applications.
• Strong understanding of software implementation and lifecycle management.
• Excellent project management and organizational skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Platform Ownership: serve as the primary owner for the Yardi/On-Site platform.
• Evaluate and implement new Yardi functionality and modules.
• Ensure platform stability, performance, security, and scalability.
• Manage system configurations, releases, and upgrades.
• Lead platform-related projects from planning through implementation and post-implementation support.
• Oversee platform operations and document SOPs.
• Collaborate with Operations, IT, Finance, and vendors.

Skills

Communication

Project management

Analytical skills

Problem-solving

Education

Bachelor's degree in Information Systems/CS/Business

Tools

Yardi Voyager

Yardi modules

APIs & integrations

Job description

FirstService Residential is seeking an experienced Residential Platforms Manager in New York to own, optimize, and support the Yardi/On-Site platform used by the rental division. You will partner with Operations, IT, leasing, and finance to ensure the platform meets business goals and delivers a seamless user experience.

The role requires leadership in platform strategy, integrations, and process improvements, with a focus on stability, security, and scalability across the department.