Senior Yardi Application Support Analyst

AIR Communities; Atlanta (GA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Rent discount at AIR community

Medical, dental, vision, and life ins.

HSA/FSA plans

401(k) plan with employer contribution

Paid time off (vacation, sick, 14hols)

Paid parental leave (up to 16 weeks)

Tuition assistance and certifications

Community service time

Commuter benefits

Pet insurance

Discounts on products/services

Career development opportunities

Job summary

AIR Communities is seeking a Yardi Senior Analyst to bridge operations and technology, optimizing the Yardi platform. The role is based in Atlanta and requires in‑office work five days a week to support the team.

Responsibilities include managing escalated support, performing advanced troubleshooting, and developing Yardi reports. You will collaborate with stakeholders, test features, and maintain documentation while upholding data privacy and security standards.

Qualifications

• 3–5 years of experience with Yardi Voyager and related platforms in a technical capacity.
• Proficient in SQL and reporting tools with a strong analytical mindset.
• Strong written and verbal communication skills; ability to document requirements.

Responsibilities

• Own L3 and L4 escalated support cases, delivering timely and strategic resolutions.
• Lead advanced troubleshooting and root‑cause analysis for Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, and related modules.
• Analyze and document user needs to recommend configuration changes or enhancements.
• Collaborate with internal and external partners to ensure successful implementation of enhancements and integrations.
• Test new features, assist in implementations, and support training efforts.
• Escalate critical issues with well‑documented context and analysis.
• Develop and maintain documentation, including best practices, training materials, and troubleshooting guides.
• Ensure compliance with data privacy regulations and company security policies.
• Build Yardi reports to provide better visibility to internal and external stakeholders.

Skills

Yardi Voyager

SQL

Reporting tools

Troubleshooting

Communication

Property management workflows

Tools

Yardi Voyager 8

Voyager 7S/8 modules

Job description

Company Overview

AIR Communities is headquartered in Denver, CO. We are one of the country's largest owners and operators of multifamily housing, managing high‑quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates who are ultimately responsible for our success. When you join our team, you’ll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

Where You Will Work

Options to work in any of our corporate offices in either Denver, Chicago, or Atlanta. This position will be in‑office 5 days a week to support the team.

Job Description

As a Yardi Senior Analyst, you will serve as a bridge between operations and technology, helping teams get the most out of our Yardi platform.

Essential Functions

• Own L3 and L4 escalated support cases, delivering timely and strategic resolutions.
• Lead advanced troubleshooting and root‑cause analysis for Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, and related modules.
• Analyze and document user needs to recommend configuration changes or enhancements.
• Collaborate with internal and external partners to ensure successful implementation of enhancements and integrations.
• Test new features, assist in implementations, and support training efforts.
• Escalate critical issues with well‑documented context and analysis.
• Develop and maintain documentation, including best practices, training materials, and troubleshooting guides.
• Ensure compliance with data privacy regulations and company security policies.
• Build Yardi reports to provide better visibility to internal and external stakeholders.

Qualifications

• 3–5 years of experience with Yardi Voyager and related platforms in a technical capacity.
• Knowledge in various Yardi modules/applications including, but not limited to: Yardi (Voyager 7S & 8), Residential, Commercial, Accounting, P2P, Job Cost, Fixed Asset, SiteManager, VoyagerPlus SI Flex/CRM IQ, Concierge, RentCafe, VendorCafe, etc. (preferably in a product, project, or business analyst capacity).
• Strong troubleshooting skills and understanding of property management workflows.
• Proficient in SQL and reporting tools, with a strong analytical mindset.
• Comfortable analyzing system behavior and recommending improvements to business stakeholders.
• Skilled at managing support tickets and delivering outstanding service to end users.
• Collaborative, organized, and eager to learn in a fast‑paced environment.
• Strong written and verbal communication skills.
• Problem‑solving and critical thinking skills.
• Advanced experience with Yardi configuration, reporting, and security.

Benefits

• Expected pay rate of $95,000‑$105,000 plus annual target bonus.
• 25% rent discount at any AIR community.
• Medical, dental, vision, and life insurance options; HSA/FSA plans; short and long‑term disability paid by the company.
• 401(k) plan with employer contribution up to 6%.
• Paid time off including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job‑related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline: The initial deadline for applications is 5/27/2026. Applications submitted after this date may still be considered on a rolling basis until the position is filled. Candidates extended an offer will be required to undergo pre‑employment screening that includes checking references, a four‑panel drug screening (excluding marijuana testing), employment verification, and criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.