Applications Support Specialist

Capital Square Living; Glen Allen (VA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401(k) with company match

PTO & Holidays

Housing discount

Training & development

Job summary

Capital Square Living seeks an Applications Support Specialist to maintain and support the Yardi ecosystem, ensuring data integrity and reliable operations across modules such as Voyager, RentCafe, and CRM IQ. You will troubleshoot issues, configure security, and help implement new modules while collaborating with IT and business teams.

The role offers a hybrid arrangement based in Glen Allen, VA, with in-office presence most weeks and a potential remote day.

Qualifications

• Bachelor’s degree or equivalent experience in real estate software.
• 2+ years supporting Yardi systems in property management.
• Experience configuring systems, security, and troubleshooting.
• Strong analytical and stakeholder management skills.
• Familiarity with RentCafe Site Manager and CRM IQ.

Responsibilities

• Serve as point of contact for Yardi modules (Voyager 7s/8, RentCafe, CRM IQ).
• Configure, maintain, and optimize system settings and security roles.
• Monitor performance, uptime, and data accuracy; troubleshoot issues.
• Provide Tier 1/2 end-user support and escalate as needed.
• Assist with training materials and user guides.
• Support system upgrades, patches, and new modules.
• Gather business requirements for improvements; ensure data integrity.
• Develop and maintain custom reports using Yardi tools.
• Support BI initiatives and integrations with third-party apps.

Skills

Analytical thinking

Communication

Problem-solving

Stakeholder management

Independent work

Multi-priority handling

Education

Bachelor’s degree in CS/finance/accounting or related field

Tools

Yardi Voyager

RentCafe Site Manager

CRM IQ

APIs & integrations

Job description

Company Overview

Capital Square Living (CS Living) is a fully integrated property management company based in Richmond, Virginia. CS Living was built on the strong foundation of the Capital Square brand and has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.

Company Overview

Capital Square Living (CS Living) is a fully integrated property management company based in Richmond, Virginia. CS Living was built on the strong foundation of the Capital Square brand and has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.

Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for "Best Places to Work" by Virginia Business Magazine as well as their “Fantastic 50” reports in 2019 and 2020.

Summary

The Applications Support Specialist is responsible for the support and ongoing maintenance of the company’s Yardi database. This role serves alongside the Senior Enterprise Solutions Administrator as the subject matter experts (SMEs) for Yardi and related integrated applications, ensuring system reliability, data integrity, and alignment with business processes. The position also provides troubleshooting, user support, and strategic input for system enhancements and implementations.

Primary Responsibilities

• Serve as a point of contact for all Yardi modules (e.g., Voyager 7s and 8, RentCafe Site Manager, CRM IQ, Procure 2 Pay, etc.)
• Configure, maintain, and optimize system settings, workflows, and security roles
• Monitor system performance and ensure uptime, reliability, and data accuracy
• Troubleshoot system issues and coordinate with Yardi support when necessary
• Provide Tier 1 and 2 support for end users, resolving escalated issues efficiently
• Assists Learning & Development with updating, creating and enhancing training materials, user guides, and best practices
• Support and participate in system upgrades, patches, and new module implementations
• Gather and document business requirements for system improvements
• Ensure data integrity across the Yardi platform
• Develop and maintain custom reports using Yardi reporting tools
• Support business intelligence and analytics initiatives related to company operations
• Support integrations between Yardi and third‑party applications (e.g., accounting, payment platforms, CRM tools)
• Work with APIs, data imports/exports, and middleware solutions as needed

Knowledge And Skills Requirements

• Bachelor’s degree in computer science, finance, accounting or related field (or equivalent experience with real estate operations and software)
• 2+ years of experience supporting Yardi systems in a property management environment Strong knowledge of Yardi Voyager and related modules
• Experience with system configuration, security administration, and troubleshooting
• Proven ability to manage multiple priorities and complex issues
• Experience with RentCafe Site Manager, CRM/Chat IQ, Payment Processing, and integrations
• Familiarity with property management accounting practices
• Strong analytical and problem‑solving skills
• Excellent communication and stakeholder management
• Detail-oriented with a focus on data accuracy
• Ability to work independently and lead initiatives
• Customer-service mindset with a proactive approach

Work Location

Hybrid opportunity based at our Glen Allen, Virginia Headquarters (four days in office and one optional remote day per week) or fully remote, depending on business needs and candidate qualifications

Work Hours

Monday–Friday, 8:30am –5:00pm, with flexibility to support system upgrades and critical issues outside of regular business hours as needed

Compensation & Benefits

• Industry-competitive Salary based on experience and Performance-Based Bonuses
• Comprehensive, Medical, Dental and Vision Coverage, with 100% Employee- only Benefit Premiums covered for Medical Plans
• $35/Per Paycheck Cell Phone Reimbursement
• 120 Paid Time Off (PTO) Hours, plus 40 hours of Sick Time
• 11 Company-paid holidays, 2 Floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) Contribution with Immediate Vesting
• 30% Housing Discount
• Professional Development Opportunities

Equal Opportunity Employer

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.