Senior Workplace Operations Lead

Rippling; San Francisco (CA); On-site; USD 40,000 - 68,000; Full time

Job summary

Rippling, based in San Francisco, is seeking a Senior Workplace Coordinator to help our headquarters run smoothly, safely, and with a welcoming workplace experience. This onsite, hands-on role focuses on daily operations, problem solving, and clear communication with employees, vendors, and building management.

You’ll lead office workflows, coordinate food, mail, and janitorial services, support events, and assist with moves and changes.

Qualifications

• 3+ years of experience in Workplace Operations, Facilities, Real Estate, or a fast-paced service industry such as retail, hospitality, or restaurants.
• Ability to handle a high volume of requests while maintaining a calm, professional, and solution-oriented approach.
• Strong problem-solving skills, demonstrating initiative in identifying and implementing workplace improvements.
• Highly organized with grit, tenacity, and resilience, understanding that workplace operations may require non-traditional hours.
• Experience working in Jira, Slack, or similar ticketing/communication platforms is a plus.
• Comfortable managing multiple vendors, coordinating maintenance requests, and working closely with building management.
• Passion for creating a positive and engaging office environment that enhances employee productivity and connection.
• Willing to work in the office Monday–Friday, 8:00 AM – 4:30 PM

Responsibilities

• Conduct a daily morning walkthrough to ensure office spaces are clean, functional, and free of hazards.
• Manage and respond to employee requests submitted through Jira, Slack, email, or other channels.
• Oversee day‑to‑day office operations, including food & beverage programs, shipping and receiving (employee and business mail), office supply management, and janitorial oversight.
• Act as a liaison with building management to coordinate vendor access, maintenance requests, and other facility needs.
• Support event planning and execution in collaboration with Workplace Managers, Event Coordinators, and Marketing.
• Assist in managing workplace projects, including office moves, adds, and changes, ensuring seamless transitions for employees.
• Maintain emergency preparedness by holding an emergency warden role and being First Aid and CPR certified.
• Ensure vendors and service providers meet performance expectations, including day porters, janitorial teams, and F&B vendors.
• Independently execute employee engagement initiatives, such as happy hours or other workplace experience programs.
• Develop and document workplace procedures, operational guides, and training materials to enhance efficiency and self-sufficiency.
• Cross-train to provide coverage for the Workplace Manager, ensuring seamless operations when they are out of office.
• Collaborate with the workplace team to plan, source, and execute events like month-end happy hours and engagement pop-ups.

Skills

Workplace ops

Facilities management

Vendor management

Problem solving

Organizational skills

Jira

Slack

Tools

Jira

Slack

Job description

Rippling, based in San Francisco, is seeking a Senior Workplace Coordinator to help our headquarters run smoothly, safely, and with a welcoming workplace experience. This onsite, hands-on role focuses on daily operations, problem solving, and clear communication with employees, vendors, and building management.

You’ll lead office workflows, coordinate food, mail, and janitorial services, support events, and assist with moves and changes.