Senior Luxury Club Event Operations Lead

Baltusrol Golf Club; Springfield (NJ); On-site; USD 75,000 - 85,000; Full time

Job summary

Baltusrol Golf Club in Springfield, NJ is seeking an energetic Event Operations Manager to own the operational execution of club and private events, translating plans into polished experiences for members and guests.

Reporting to the Clubhouse Manager and collaborating with Events, Culinary, Beverage and F&B teams, the EOM will lead most functions, mentor banquet staff, and continually elevate service standards while managing multiple high-end events.

Qualifications

• Bachelor's degree in Hospitality Management, Event Management or a related field preferred; equivalent progressive hospitality experience considered.
• Minimum three years of progressive experience in a private club, luxury hotel/resort, high-end catering or comparable operation.
• Demonstrated banquet or event operations experience, including staffing, setup, service execution, timing and breakdown; supervisory or management experience strongly preferred.
• Experience training and coaching service employees in a high-standard hospitality environment.
• Strong understanding of luxury event service with exceptional attention to detail and a strong aesthetic sense for event presentation.
• Proven ability to lead, coach and hold teams accountable while managing multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills with the ability to build positive relationships across departments.

Responsibilities

• Own the operational execution and overall success of Club and private events, regardless of the F&B leader assigned to an individual function.
• Personally lead most events, with responsibility for setup, readiness, service execution, timing, presentation, member and guest experience, and breakdown.
• Lead major Club events, weddings and significant functions while delegating responsibilities to F&B Managers, Captains and other leaders and maintaining accountability for the overall result.
• Partner with the Clubhouse Manager to anticipate event leadership and management coverage needs, particularly when multiple events are operating concurrently.
• Prepare and hold Managers, Captains and supervisors accountable to established event execution and service standards when they are assigned to lead functions.
• Maintain a highly visible presence during events, engaging with members and guests while continuously monitoring service, presentation, timing and event flow.
• Collaborate closely with Events and Culinary to ensure event plans, food presentation, timing, displays and service methods come together cohesively in the member and guest experience.
• Lead, coach and develop banquet service employees through training, pre-shifts, real-time feedback and consistent reinforcement of standards.
• Evaluate and strengthen banquet service standards, procedures and operating practices in partnership with the Clubhouse Manager.
• Anticipate and resolve operational challenges calmly, quickly and discreetly.
• Conduct post-event follow-up and use observations, member feedback and employee input to identify opportunities to improve future events.
• During periods of reduced event activity, focus on training, operational improvements, preparation for the upcoming season and support of major Club event planning.

Skills

Leadership

Coaching

Guest relations

Communication

Education

Bachelor's degree in Hospitality Management, Event Management or related field

Job description

Baltusrol Golf Club in Springfield, NJ is seeking an energetic Event Operations Manager to own the operational execution of club and private events, translating plans into polished experiences for members and guests.

Reporting to the Clubhouse Manager and collaborating with Events, Culinary, Beverage and F&B teams, the EOM will lead most functions, mentor banquet staff, and continually elevate service standards while managing multiple high-end events.