Senior Workplace Experience Leader

CBRE; Chicago (IL); On-site; USD 110,000 - 112,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE is seeking a Workplace Experience Manager in Chicago to oversee a team delivering Concierge, Reception, Meeting & Event Management, and related office services.

You will supervise staff, coordinate daily activities, build client relationships, drive process improvements, and manage vendor partnerships; lead by CBRE RISE values. This role focuses on safety, training, and cross-functional collaboration within facilities operations.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products.
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Skills

Leadership

Staffing & hiring

Coaching & development

Performance evaluations

Communication

Organization & planning

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Manager in Chicago to oversee a team delivering Concierge, Reception, Meeting & Event Management, and related office services.

You will supervise staff, coordinate daily activities, build client relationships, drive process improvements, and manage vendor partnerships; lead by CBRE RISE values. This role focuses on safety, training, and cross-functional collaboration within facilities operations.