Senior Workforce Analytics & Capacity Planning Lead

ExlService Holdings, Inc.; San Francisco (CA); Hybrid; USD 130,000 - 160,000; Full time

Job summary

ExlService Holdings, Inc. in San Francisco is seeking a hands-on Operations analytics professional to lead Workforce Management (WFM) initiatives. You will own capacity planning end to end, from building forecasts to staffing models, and translate results into clear recommendations for senior leaders.

The role blends strong analytical depth with executive level communication. You will coordinate with offshore analytics and act as the primary liaison between business and analytics teams,

Responsibilities

• Lead engagement with a focus on Workforce Management (WFM).
• Own capacity planning end to end, from building forecasts and staffing models to turning results into clear recommendations for senior business and operations leaders.
• Identify and drive operations analytics initiatives and act as primary point of contact between the business and offshore analytics team.
• Present staffing implications and analytics findings to senior leaders.

Job description

ExlService Holdings, Inc. in San Francisco is seeking a hands-on Operations analytics professional to lead Workforce Management (WFM) initiatives. You will own capacity planning end to end, from building forecasts to staffing models, and translate results into clear recommendations for senior leaders.

The role blends strong analytical depth with executive level communication. You will coordinate with offshore analytics and act as the primary liaison between business and analytics teams,