Operations Analytics Manager

EXL Talent Acquisition Team; San Francisco (CA); Hybrid; USD 130,000 - 160,000; Full time

Job summary

ExlService Holdings, Inc. in San Francisco is seeking a hands-on Operations analytics professional to lead Workforce Management (WFM) initiatives. You will own capacity planning end to end, from building forecasts to staffing models, and translate results into clear recommendations for senior leaders.

The role blends strong analytical depth with executive level communication. You will coordinate with offshore analytics and act as the primary liaison between business and analytics teams,

Responsibilities

• Lead engagement with a focus on Workforce Management (WFM).
• Own capacity planning end to end, from building forecasts and staffing models to turning results into clear recommendations for senior business and operations leaders.
• Identify and drive operations analytics initiatives and act as primary point of contact between the business and offshore analytics team.
• Present staffing implications and analytics findings to senior leaders.

Job description

Work Location: San Francisco, CA
Work Mode: Hybrid (3 days/week in office)
Salary Range: $130K/Yr - $160K/Yr Base + Annual Bonus

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process

For more information on benefits and what we offer please visit us at US Careers and Benefits

We are seeking hands-on Operations analytics professional to lead the engagement with a focus on Workforce management (WFM). The individual will own capacity planning end to end, from building forecasts and staffing models to turning the results into clear recommendations for senior business and operations leaders. The candidate will also identify and drive operations analytics initiatives and act as primary point of contact between the business and offshore analytics team.

The role blends hands-on analytical depth with executive level communication. The candidate should be equally conformable, debugging a staffing model and presenting its implications to senior leaders.