Operations Forecasting & Capacity Architect

Earnest; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Earnest is seeking an Operations Workforce & Capacity Planning Analyst to own forecasting and staffing for the Operations group in the US. You will lead a major WFM platform rollout and partner with Engineering, Data, and Finance to build scalable processes and models.

With 7+ years in workforce management, you will influence headcount, budget, and service levels, while driving operational efficiency and intraday staffing optimizations.

Qualifications

• 7+ years of workforce management experience
• Strong SQL and Excel skills
• Forecasting and staffing for operations teams

Responsibilities

• Own forecasting and staffing for the Operations group in the US
• Lead a major Workforce Management platform rollout
• Partner with Engineering, Data, and Finance to build scalable processes and models

Skills

SQL

Excel

Workforce management

Tools

WFM platform

Job description

Earnest is seeking an Operations Workforce & Capacity Planning Analyst to own forecasting and staffing for the Operations group in the US. You will lead a major WFM platform rollout and partner with Engineering, Data, and Finance to build scalable processes and models.

With 7+ years in workforce management, you will influence headcount, budget, and service levels, while driving operational efficiency and intraday staffing optimizations.