Remote WFM Capacity Analyst — Strategy & Modeling Lead

Aptive Environmental, LLC; Provo (UT); Remote; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision plans

Pet insurance

Life insurance and EAP

401K with employer match up to 4%

Job summary

Aptive Environmental, LLC is seeking a Capacity Analyst to design and optimize enterprise workforce strategies for remote operations. You will own scalable capacity models that align long-term demand with labor supply, balancing service performance and cost efficiency.

You will lead advanced scenario modeling, collaborate with Finance and leadership on budgeting, and drive system improvements across WFM, ACD, FMS, BI platforms, and ERP integrations.

Qualifications

• Bachelor’s degree in Business, Analytics, Mathematics, Statistics, or related field OR equivalent experience.
• 5–7+ years of experience in workforce planning, capacity strategy, operations strategy, or advanced analytics.
• Proven experience designing workforce models, systems, or large-scale operational strategies.
• Deep experience with workforce technologies (WFM, ACD, FMS, BI, ERP systems)
• Strong experience with advanced analytics tools (SQL, Python, or similar) preferred
• Lean/Six Sigma certification (Green Belt or higher) preferred
• Advanced strategic thinking with ability to design scalable workforce solutions
• Expertise in workforce modeling, scenario planning, and capacity strategy
• Strong business and financial acumen (labor modeling, cost optimization, ROI analysis)
• Ability to influence executive stakeholders and drive enterprise-level decisions
• Advanced data analysis and problem-solving skills
• Strong communication and executive presentation skills

Responsibilities

• Design and evolve enterprise workforce planning frameworks across call center and field operations.
• Establish scalable capacity models that align long-term demand with workforce supply strategies.
• Define workforce strategies that balance service performance, labor cost optimization, and business growth.
• Lead development of workforce planning standards, methodologies, and governance.
• Develop and lead complex scenario modeling to evaluate strategic business decisions.
• Partner with Finance and executive leadership to align workforce strategies with financial planning, budgeting, and EBITDA targets.
• Provide forward-looking recommendations that shape workforce investments and organizational direction.
• Lead design and optimization of workforce management systems, tools, and integrations (WFM, ACD, FMS, BI platforms).
• Identify gaps in current systems and drive implementation of scalable, automated solutions.
• Partner with Technology and BI teams to enhance data infrastructure and workforce analytics capabilities.
• Cross-functional Strategic Leadership: Act as a strategic partner to senior leadership across Operations, Finance, HR, and Technology.
• Influence decision-making through data-driven insights and workforce expertise.
• Drive alignment between workforce strategy and enterprise objectives.
• Performance Optimization & Workforce Economics: Evaluate workforce performance at a macro level to identify opportunities for efficiency, cost optimization, and scalability.
• Lead initiatives that improve labor economics and operational performance.
• Process Innovation & Continuous Improvement: Identify and lead transformation initiatives across forecasting, capacity planning, and scheduling functions.
• Establish scalable processes and frameworks that support business growth and operational complexity.

Skills

Workforce planning

Capacity design

Advanced analytics

Executive influence

Data analysis

Education

Bachelor’s degree or equivalent

Tools

WFM

ACD

FMS

BI platforms

ERP systems

Job description

Aptive Environmental, LLC is seeking a Capacity Analyst to design and optimize enterprise workforce strategies for remote operations. You will own scalable capacity models that align long-term demand with labor supply, balancing service performance and cost efficiency.

You will lead advanced scenario modeling, collaborate with Finance and leadership on budgeting, and drive system improvements across WFM, ACD, FMS, BI platforms, and ERP integrations.