Senior Workers Compensation Client Specialist

Jobgether SRL; United States; A distancia; USD 59.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Account

AD&D insurance

401(k) retirement plan

Tuition reimbursement

Fully remote work

Full-time employment

Descripción de la vacante

Jobgether SRL in the United States seeks a Senior Workers Compensation Client Specialist to manage client relationships and support medical bill review services. This fully remote role serves as the primary operational contact for assigned clients, ensuring service quality and client satisfaction.

You will collaborate with internal teams, vendors, and external stakeholders to resolve issues, implement program changes, and improve workflows, using AI-enabled tools like Microsoft Copilot to

Formación

• High school diploma or equivalent with 2+ years relevant experience.
• Strong customer service and communication skills.
• Experience with workers' compensation medical bill review is a plus.
• Familiarity with workers' compensation regulations and processes is advantageous.

Responsabilidades

• Serve as the primary operational contact for assigned clients, building and maintaining strong relationships.
• Coordinate client program changes and implementation activities for smooth transitions.
• Monitor operational metrics and address performance issues as needed.
• Investigate and resolve client inquiries and escalations.
• Collaborate with clients, vendors, and internal partners to overcome workflow challenges.
• Prepare and present operational reports and actionable insights to stakeholders.
• Identify and implement process improvements to increase efficiency and service quality.
• Maintain accurate workflow documentation and best practices.
• Use Microsoft Copilot and other AI tools to improve reporting and analysis.
• Participate in client meetings, reviews, audits, and special projects.
• Balance client expectations with operational priorities while maintaining high service standards.
• Travel for business as needed.

Conocimientos

Client service

Analytical thinking

Relationship management

Communication

Problem-solving

Prioritization

Educación

High school diploma or equivalent

Herramientas

Salesforce

Tableau

SmartAdvisor

Microsoft Copilot

Descripción del empleo

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Workers Compensation Client Specialist based in the United States.

The Senior Workers Compensation Client Specialist plays a key role in managing client relationships and supporting the delivery of medical bill review services. This fully remote position serves as the primary operational contact for assigned clients, ensuring service quality, operational efficiency, and client satisfaction. You will collaborate with internal teams, vendors, and external stakeholders to resolve issues, implement program changes, and improve workflows. The role combines analytical thinking, relationship management, and performance reporting to support informed business decisions. You will also leverage AI-enabled tools and automation to streamline processes and enhance service delivery. This opportunity is ideal for a proactive professional who enjoys solving problems, strengthening partnerships, and driving continuous improvement in a fast-paced environment.

Accountabilities

The Senior Workers Compensation Client Specialist oversees day-to-day client coordination, monitors operational performance, and identifies opportunities to improve service delivery.

Key responsibilities include:

• Serve as the primary operational contact for assigned clients, building and maintaining strong, productive relationships.
• Coordinate client program changes and implementation activities to ensure smooth transitions and consistent service delivery.
• Monitor operational metrics, including inventory, turnaround times, and service-level commitments, and address performance issues as needed.
• Investigate and resolve client inquiries, service concerns, and operational escalations promptly and effectively.
• Collaborate with clients, vendors, and internal business partners to overcome workflow challenges and support shared business objectives.
• Prepare, analyze, and present operational reports, performance metrics, and actionable business insights to relevant stakeholders.
• Identify and implement process improvements that increase efficiency, strengthen service quality, and enhance the client experience.
• Maintain accurate workflow documentation, operating procedures, and best practices.
• Use Microsoft Copilot and other AI-enabled productivity tools to improve reporting, analysis, communication, and workflow effectiveness.
• Participate in client meetings, business reviews, audits, and special projects as assigned.
• Balance client expectations with operational priorities while maintaining high service standards.
• Anticipate challenges, apply data-driven judgment, and execute solutions independently.
• Travel for business as needed.

Requirements

Candidates should have strong client service capabilities, analytical skills, and the ability to manage competing priorities while delivering consistent results. Experience in workers' compensation medical bill review and familiarity with relevant regulations are advantageous. Qualifications include:

• A high school diploma and at least 2 years of relevant experience, or an equivalent combination of education and experience.
• Strong customer service, communication, and relationship management skills.
• Demonstrated analytical, critical-thinking, and problem-solving abilities.
• The ability to prioritize competing responsibilities and perform effectively in a fast-paced environment.
• Excellent written communication, documentation, and organizational skills.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
• The ability to use Microsoft Copilot and other AI-enabled productivity tools effectively.
• Preferred experience in Workers' Compensation medical bill review.
• Preferred knowledge of Workers' Compensation regulations, processes, and operational requirements.
• Experience supporting clients in Texas, California, Utah, Florida, Pennsylvania, Nevada, New York, and Illinois is preferred.
• Familiarity with Salesforce, SmartAdvisor, Tableau, or similar reporting and workflow management platforms is an advantage.
• Experience with operational reporting, data analysis, and process improvement initiatives is preferred.

Benefits

• Annual base salary ranging from $59,000 to $75,000 USD, depending on geographic market, skills, experience, and education.
• Medical, dental, and vision insurance.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Life and Accidental Death and Dismemberment (AD&D) insurance.
• 401(k) retirement savings plan.
• Tuition reimbursement.
• Additional resources and programs supporting health, financial well-being, and a healthier lifestyle.
• Fully remote work arrangement, with the ability to work from anywhere in the United States.
• Full-time employment.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.