Senior Workers Compensation Client Specialist

Enlyte; Northern (KY); Hybrid; USD 59,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition Reimbursement

Job summary

Enlyte seeks a Client Specialist to act as the main liaison between clients, Service Operations and internal teams, supporting Workers' Compensation medical bill review services. The role focuses on client relationships, operational performance, and leveraging AI-enabled tools to drive efficiency and client satisfaction.

The position is full-time and remote within the United States, with responsibilities including reporting, performance metrics, and continuous process improvements to deliver

Qualifications

• Requires strong customer service, communication, and relationship management skills.
• Analytical, critical-thinking, and problem-solving abilities.
• Ability to prioritize competing responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office applications and AI-enabled productivity tools.
• Experience with client relationships and reporting is a plus.

Responsibilities

• Serve as the primary operational contact for assigned clients and maintain relationships.
• Coordinate client program changes and support implementation activities.
• Monitor performance and address service levels and issues.
• Investigate and resolve client inquiries and escalations.
• Prepare and present operational reports and insights to stakeholders.
• Identify process improvements to enhance efficiency and client experience.

Skills

Customer service

Communication

Analytical thinking

Prioritization

Microsoft Office

AI tools

Education

High school diploma

Tools

Microsoft Copilot

Salesforce

Tableau

PowerPoint

Excel

Job description

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

This is a full-time remote position that can be located anywhere in the U.S.

The Client Specialist serves as a primary liaison between clients, Service Operations, and internal business partners to support the delivery of Workers' Compensation medical bill review services. This position is responsible for maintaining client relationships, supporting operational performance, implementing program enhancements, resolving service issues, and ensuring a high level of client satisfaction.

The successful candidate will possess strong analytical, communication, and problem-solving skills, with the ability to leverage technology and AI-enabled tools to improve service delivery, reporting, and operational efficiency.

Essential Duties and Responsibilities

• Serve as the primary operational contact for assigned clients, building and maintaining strong working relationships.
• Coordinate client program changes and support implementation activities to ensure seamless service delivery.
• Monitor operational performance, including inventory, turnaround times, and service-level commitments, and address issues as appropriate.
• Investigate and resolve client inquiries, service concerns, and operational escalations.
• Collaborate with clients, vendors, and internal business partners to resolve workflow challenges and support business objectives.
• Prepare, analyze, and present operational reports, performance metrics, and business insights to stakeholders.
• Identify and implement process improvements that enhance efficiency, service quality, and the client experience.
• Maintain workflow documentation, procedures, and operational best practices.
• Utilize Microsoft Copilot and other AI-enabled tools to improve productivity, reporting, analysis, communication, and workflow effectiveness.
• Participate in client meetings, business reviews, audits, and special projects as assigned.
• Business travel as needed.

Successful candidates will demonstrate the ability to:

• Build credibility and strong partnerships with clients and internal stakeholders.
• Balance client expectations with operational priorities while maintaining a high level of service.
• Use data, technology, and sound judgment to support informed decision-making.
• Leverage AI-enabled tools and automation to improve efficiency and effectiveness.
• Anticipate challenges, identify practical solutions, and execute with minimal supervision.
• Continuously seek opportunities to improve processes, service quality, and client satisfaction.

Qualifications

Required Qualifications

• High school diploma and two or more years of relevant experience, or an equivalent combination of education and experience.
• Strong customer service, communication, and relationship management skills.
• Demonstrated analytical, critical-thinking, and problem-solving abilities.
• Ability to prioritize competing responsibilities and perform effectively in a fast-paced environment.
• Strong written communication and documentation skills.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
• Ability to effectively utilize Microsoft Copilot and other AI-enabled productivity tools.

Preferred Qualifications

• Experience in Workers' Compensation medical bill review.
• Knowledge of Workers' Compensation regulations and processes.
• Experience supporting clients in Texas, California, Utah, Florida, Pennsylvania, Nevada, New York, and Illinois.
• Experience with Salesforce, SmartAdvisor, Tableau, or similar reporting and workflow management tools.
• Experience with operational reporting, data analysis, and process improvement initiatives.

Benefits

• Medical
• Dental
• Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement
• an array of resources that encourage a lifetime of healthier living.

Benefits eligibility may differ depending on full-time or part-time status.

The expected base pay for this position ranges from $59,000 - $75,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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