Senior Workers' Compensation Claims Manager

Arthur J. Gallagher & Co. (AJG); Town of Florida (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Workers' Compensation Claims Manager to join our Program Administration team in Lake Mary, Florida. You will oversee FIA's workers' comp claims operations, coordinate with TPAs, legal counsel, and reinsurers, and drive service excellence across state governments and public entities.

The ideal candidate has extensive claims management experience, strong supervisory track record, and active licenses/certifications in the states where claims are handled.

Qualifications

• High school diploma and 10 years related claim experience required.
• At least 3 of supervisor experience required.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of all team member related functions.
• Bachelor’s degree preferred.

Responsibilities

• Oversee FIA's Workers' Compensation claims operations.
• Monitor TPA performance and ensure compliance with claims standards and best practices.
• Coordinate claims activities among FIA members, TPAs, legal counsel, reinsurers, and other stakeholders.
• Attend mediations, hearings, and other proceedings on behalf of FIA as needed.
• Facilitate timely reporting and communication of claims information to TPAs and reinsurers.
• Participate in TPA audits and support ongoing quality assurance initiatives.
• Develop strong working relationships with members, management companies, brokers, vendors, reinsurers, and outside counsel.
• Collaborate with Underwriting, Loss Control, and Program Administration teams on strategic initiatives.

Skills

Analytical skills

Problem solving

Supervisory experience

Claims management

Licensing/certification

Team collaboration

Education

High school diploma

Bachelor’s degree preferred

Job description

Gallagher is seeking a Workers' Compensation Claims Manager to join our Program Administration team in Lake Mary, Florida. You will oversee FIA's workers' comp claims operations, coordinate with TPAs, legal counsel, and reinsurers, and drive service excellence across state governments and public entities.

The ideal candidate has extensive claims management experience, strong supervisory track record, and active licenses/certifications in the states where claims are handled.