Senior Workers' Comp Client Specialist - Remote

Mitchell International; San Diego (CA); Remote; USD 59,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition Reimbursement

Life Insurance

Job summary

Mitchell International, Inc. is seeking a Senior Workers' Compensation Client Specialist for a fully remote role in the United States.

You will serve as the primary liaison between clients, Service Operations, and internal partners to support workers' compensation medical bill review services. The position emphasizes maintaining client relationships, monitoring performance, implementing program enhancements, resolving service issues, and leveraging AI-enabled tools to improve reporting and

Qualifications

• High school diploma and two or more years of relevant experience.
• Strong customer service, communication, and relationship management skills.
• Analytical, critical-thinking, and problem-solving abilities.
• Ability to prioritize competing responsibilities in a fast-paced environment.
• Strong written communication and documentation skills.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
• Ability to utilize Microsoft Copilot and other AI-enabled productivity tools.

Responsibilities

• Serve as the primary operational contact for assigned clients, building and maintaining strong working relationships.
• Coordinate client program changes and support implementation activities to ensure seamless service delivery.
• Monitor operational performance, including inventory, turnaround times, and service-level commitments, and address issues as appropriate.
• Investigate and resolve client inquiries, service concerns, and operational escalations.
• Collaborate with clients, vendors, and internal business partners to resolve workflow challenges and support business objectives.
• Prepare, analyze, and present operational reports, performance metrics, and business insights to stakeholders.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Time management

Documentation

Education

High school diploma

Tools

Salesforce

Tableau

Microsoft Copilot

Teams

Job description

Mitchell International, Inc. is seeking a Senior Workers' Compensation Client Specialist for a fully remote role in the United States.

You will serve as the primary liaison between clients, Service Operations, and internal partners to support workers' compensation medical bill review services. The position emphasizes maintaining client relationships, monitoring performance, implementing program enhancements, resolving service issues, and leveraging AI-enabled tools to improve reporting and