Senior Workers' Comp Claims Leader

CNA Insurance; Chicago (IL); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance seeks a senior-level claims leader to manage a team of professionals handling workers’ compensation claims. You will oversee claim resolution, coaching, and performance management while ensuring compliance and quality standards.

With a Bachelor’s degree (or equivalent) and 7+ years of claims experience, you’ll drive results, monitor budgets, and collaborate with internal and external partners to improve service outcomes.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Typically a minimum of seven years of related work experience including workers compensation claims experience.
• Previous management experience is preferred.
• Applicable certifications or professional designations preferred.

Responsibilities

• Oversees a team of claims professionals and provides direction, coaching and performance management.
• Ensures claims are resolved accurately and on time per company protocols.
• Maintains compliance with state/local regulatory requirements and company guidelines.
• Leads process improvements by analyzing data analytics and identifying optimization opportunities.

Skills

Leadership

Coaching

Communication

Data analytics

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

CNA Insurance seeks a senior-level claims leader to manage a team of professionals handling workers’ compensation claims. You will oversee claim resolution, coaching, and performance management while ensuring compliance and quality standards.

With a Bachelor’s degree (or equivalent) and 7+ years of claims experience, you’ll drive results, monitor budgets, and collaborate with internal and external partners to improve service outcomes.