Senior Workday Operations Lead - Production Excellence

WithumSmith+Brown PC; Princeton (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

WithumSmith+Brown, PC is seeking a Workday Operations Supervisor to lead day-to-day production support and continuous improvement of the Workday environment. You will own intake, triage, testing, documentation, and vendor coordination across HR, IT, and Finance teams.

The role requires 4–7 years of hands-on Workday experience, production support capabilities, and strong problem-solving skills. A Workday certification and Microsoft 365 proficiency are highly valued.

Qualifications

• Four to seven years of hands-on Workday production support, configuration, testing, troubleshooting, and operational coordination.
• Workday certification or formal training in relevant functional areas preferred; additional training is a plus.
• Advanced hands-on proficiency with Workday in a production environment, including configuration, testing, troubleshooting, documentation, and support tracking.
• Knowledge of Workday business processes, migration readiness, security, reporting, integration dependencies, change controls, and vendor coordination.

Responsibilities

• Configuring and maintaining Workday functionality for routine and moderately complex production needs.
• Troubleshooting production issues, evaluating root causes and business impact, and implementing solutions.
• Owning daily Workday support intake, triage, prioritization, assignment, status tracking, escalation, and closure.
• Maintaining a visible backlog of production issues, enhancements, configuration requests, risks, dependencies, owners, and next actions.
• Coordinating requirements, approvals, testing responsibilities, migration readiness, and post-production follow-up across stakeholders.
• Coordinating day-to-day activities with Workday support partners and consultants, monitoring items through resolution.
• Promoting consistent testing, approvals, documentation, and production-readiness checks before changes move to production.
• Providing recurring operational reporting on backlog, aging items, risks, and upcoming changes.
• Participating in Workday release planning, regression testing, production migration activities, and continuous-improvement initiatives.

Skills

Workday production support

Configuration testing

Issue triage

Cross-functional coordination

Excel

Verbal & written communication

Education

Bachelor’s degree in Business, HR, Information Systems, Finance or related field

Tools

Workday

Microsoft 365

Job description

WithumSmith+Brown, PC is seeking a Workday Operations Supervisor to lead day-to-day production support and continuous improvement of the Workday environment. You will own intake, triage, testing, documentation, and vendor coordination across HR, IT, and Finance teams.

The role requires 4–7 years of hands-on Workday experience, production support capabilities, and strong problem-solving skills. A Workday certification and Microsoft 365 proficiency are highly valued.