Supervisor, Workday Operations

Withum; Philadelphia (Philadelphia County); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Bonus program

Competitive benefits package

Job summary

Withum is seeking a Workday Operations Supervisor to lead day-to-day Workday production support, configure and optimize the system, and partner with vendors and internal teams to ensure smooth operations.

The role emphasizes incident triage, backlog management, testing discipline, and production readiness, with a focus on risk mitigation and continuous improvement.

Qualifications

• Four to seven years of hands-on Workday production support, configuration, testing, troubleshooting, and operational coordination.
• Experience with production support processes, testing, and change control.

Responsibilities

• Configure and maintain Workday functionality for routine and moderately complex production needs.
• Own daily Workday support intake, triage, prioritization, assignment, status tracking, escalation, and closure.
• Maintain a backlog of production issues, enhancements, configuration requests, risks, dependencies, owners, and next actions.
• Coordinate requirements, testing responsibilities, migration readiness, and post-production follow-up with stakeholders.
• Coordinate day-to-day activities with Workday support partners and consultants; monitor escalations through resolution.
• Maintain procedures, configuration documentation, testing evidence, and knowledge for sustainable operations.
• Promote testing, approvals, documentation, and production-readiness checks before changes go to production.

Skills

Workday expertise

Analytical thinking

Project management

Communication

Vendor coordination

Cross-functional collaboration

Attention to detail

Education

Bachelor’s degree in Business, HR, Information Systems, Finance, or related field

Tools

Microsoft 365

Job description

Withum is a place where talent thrives - where who you are matters.It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.

Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.

Experience the Transformative Power of Withum Plus You - that's the Power in the Plus!

Job Description:

The Workday Operations Supervisor is responsible for the day-to-day operation, support, and continuous improvement of the Workday production environment. This hands-on role combines Workday configuration capability with operational ownership of support intake, prioritization, testing, documentation, vendor coordination, and cross-functional follow-through. The position resolves routine and moderately complex configuration and production-support needs within assigned areas of expertise, coordinates escalation when specialized technical support is required, and maintains visibility into production risks, dependencies, and upcoming changes.

How you'll spend your time:

• Configuring and maintaining Workday functionality for routine and moderately complex production needs within assigned areas of expertise.
• Troubleshooting production issues, evaluating root causes and business impact, and implementing or coordinating appropriate solutions.
• Owning daily Workday support intake, triage, prioritization, assignment, status tracking, escalation, and closure.
• Maintaining a visible backlog of production issues, enhancements, configuration requests, risks, dependencies, owners, and next actions.
• Coordinating requirements, approvals, testing responsibilities, migration readiness, and post-production follow-up across business and technical stakeholders.
• Coordinating day-to-day activities with Workday support partners and specialized consultants, monitoring open items and escalations through resolution.
• Maintaining operating procedures, configuration documentation, testing evidence, issue history, and support knowledge for sustainable operations.
• Promoting consistent testing, approvals, documentation, and production-readiness checks before changes are moved into production.
• Supporting knowledge transfer and training so functional teams can complete appropriate Workday processes more independently.
• Providing recurring operational reporting on backlog, aging items, critical risks, vendor dependencies, and upcoming changes.
• Participating in Workday release planning, regression testing, production migration activities, and continuous-improvement initiatives.
• Directing or assigning operational work, coordinating priorities, supporting training and knowledge transfer, and providing input on team performance and resource needs.
• Responding promptly to critical production issues and escalating material risks, blocked items, and decisions requiring leadership direction.
• Supporting Workday release, testing, and production activities that may occasionally require work outside standard business hours.
• Performing other Workday operational duties consistent with the scope of the position.

The kinds of people we want to talk to have many of the following:

• High school diploma or GED required; bachelor's degree in Business, Human Resources, Information Systems, Finance, or a related field preferred. Relevant experience may substitute for some or all of the preferred education.
• Four to seven years of hands‑on experience in Workday production support, configuration, testing, troubleshooting, and operational coordination.
• Workday certification or formal Workday training in relevant functional areas preferred; additional functional, reporting, security, or integration training is a plus.
• Advanced hands‑on proficiency with Workday in a production environment, including configuration, testing, troubleshooting, documentation, and support tracking.
• Knowledge of Workday business processes, migration readiness, security considerations, reporting and integration dependencies, change controls, vendor coordination, and escalation practices.
• Strong analytical and problem‑solving skills, with the ability to assess root causes, business impact, system dependencies, risks, testing requirements, and appropriate escalation paths.
• Strong project and operational management skills, including the ability to balance urgent production needs, planned enhancements, configuration responsibilities, and cross‑functional dependencies.
• Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Clear written and verbal communication skills, with the ability to explain issues, priorities, decisions, risks, testing requirements, status, and next actions to technical and nontechnical audiences.
• Ability to build productive working relationships across HR, Benefits, Recruiting, Payroll, Finance, IT, functional teams, vendors, and other stakeholders.
• Strong attention to detail, sound judgment, confidentiality, and a disciplined approach to testing, approvals, documentation, and production of change readiness.
• Ability to identify practical improvements to support processes, backlog visibility, testing discipline, documentation, functional self‑sufficiency, and vendor utilization.
• Ability to remain in a stationary position for extended periods, operate standard office technology, communicate accurate information, and occasionally move about an office environment.
• Ability to travel occasionally for business meetings, training, or Workday‑related events, as needed.
  

The compensation for this position ranges from $80,000-$110,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at https://www.withum.com/careers/.

WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.