Senior Workday HRIS Analyst - HR Ops & Reporting Lead

Research Foundation of The City University of New York; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

RFCUNY Benefits

Job summary

The Research Foundation of The City University of New York (RFCUNY) invites applications for the Senior HRIS Analyst – Workday. This role supports the OneRF Workday platform with emphasis on HR operations, employee transactions, case management, reporting, testing, and user support.

You will collaborate with HR leadership, SIS, Finance, Grants & Contracts, and other stakeholders to ensure accurate, efficient, and service‑oriented operations.

Qualifications

• Bachelor's degree in HR, Information Systems, Business Administration, or related field, or an equivalent combination of education and relevant experience.
• Minimum of five years of HRIS or HR operations systems experience, including at least three years of hands-on Workday HCM functional support.
• Working knowledge of Workday HCM business processes, employee transactions, reporting, troubleshooting, and system testing.
• Strong analytical, problem-solving, organizational, and communication skills, with the ability to identify issues and recommend practical solutions.
• Demonstrated customer service skills, responsiveness, and ability to collaborate effectively with functional teams and stakeholders.
• Proficiency in Microsoft Excel, reporting, documentation, and handling confidential employee information.
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.

Responsibilities

• Workday Functional and Operational Support.
• Provide day-to-day functional support for Workday HCM processes, including recruiting, hiring, onboarding, compensation, benefits, absence, time tracking, payroll-related workflows, and employee changes.
• Troubleshoot system transactions, approvals, effective dates, workflow exceptions, and errors, prioritizing issues affecting employee compensation, benefits, hiring, and compliance.
• Collaborate with functional leads, SIS, and authorized technical partners to resolve system issues, support approved changes, and improve operational efficiency.
• Serve as a responsive resource to departmental staff, providing guidance on Workday functionality, business processes, and system‑related issues.
• Monitor outstanding and high-priority cases, identify recurring problems, and coordinate timely resolution with appropriate functional leads and support teams.
• Prepare case management reports and recommend improvements to enhance service delivery, response times, and user experience.
• Coordinate user acceptance testing (UAT) and regression testing for Workday releases, system enhancements, integrations, and business process changes.
• Develop test scenarios, document results, identify system defects, and coordinate corrective actions with functional leads and technical support teams.
• Evaluate existing workflows, identify inefficiencies, and recommend improvements to simplify processes, strengthen controls, and enhance system functionality.
• Support implementation activities, including documentation, user communications, and readiness for approved system changes.
• Develop and maintain standard and ad hoc Workday reports and dashboards to support operational monitoring, data analysis, and management decision‑making.
• Review employee records and transactions to identify discrepancies, incomplete information, processing delays, and potential data integrity issues.
• Support authorized data validation, reconciliation, and Enterprise Interface Builder (EIB) activities, including high‑volume hiring and employment transactions.
• Collaborate with HR functional leads and Payroll to identify and resolve issues involving appointments, funding allocations, time entries, compensation changes, and other transactions affecting payroll accuracy and timeliness.
• Develop and maintain user guides, procedures, training materials, FAQs, and other documentation to support effective use of Workday.
• Provide individual and group training to departmental staff on system functionality, transactions, reporting, and troubleshooting.
• Communicate system updates, approved workarounds, and procedural changes to ensure consistent practices and effective system utilization.
• Support special projects and other related duties as assigned.

Skills

Workday HCM

HRIS

Excel

Analytical thinking

Communication

Education

Bachelor's degree or equivalent in HR/IS/BA

Tools

EIB

HR reporting tools

Job description

The Research Foundation of The City University of New York (RFCUNY) invites applications for the Senior HRIS Analyst – Workday. This role supports the OneRF Workday platform with emphasis on HR operations, employee transactions, case management, reporting, testing, and user support.

You will collaborate with HR leadership, SIS, Finance, Grants & Contracts, and other stakeholders to ensure accurate, efficient, and service‑oriented operations.