Senior HRIS Analyst - Workday (Hybrid)

RFCUNY Research Foundation of the City University of New York; United States; On-site; USD 110,000 - 130,000; Full time

Job summary

RFCUNY Research Foundation of the City University of New York seeks a Senior HRIS Analyst – Workday to support HR operations, employee transactions, and reporting on the OneRF Workday platform. The role emphasizes troubleshooting, process improvement, and collaboration with HR leadership, SIS, Finance, Grants & Contracts.

Responsibilities include day-to-day Workday functional support, case management, testing, reporting, and training; you will help ensure accurate payroll-related workflows and

Qualifications

• Bachelor's degree or equivalent in HR, IS, or related field.
• Minimum of five years in HRIS/HR operations systems with at least three years in Workday HCM functional support.
• Strong knowledge of Workday HCM processes, reporting, testing, and troubleshooting.
• Excellent analytical, communication, and organizational skills; customer-focused and collaborative.
• Proficient in Excel and handling confidential information.

Responsibilities

• Provide Workday HCM functional support for recruiting, onboarding, compensation, benefits, time tracking, payroll workflows, and employee changes.
• Manage casework in OneRF Case Management; monitor, document, escalate, and resolve inquiries.
• Coordinate UAT and regression testing for Workday releases; develop test scenarios and report results.
• Develop and maintain standard/ad hoc Workday reports and dashboards for monitoring and decision-making.
• Create user guides and deliver trainings; communicate system updates and process changes.

Skills

Analytical skills

Problem solving

Communication

Customer service

Time management

Education

Bachelor's degree or equivalent

Tools

Workday HCM

MS Excel

EIB (Enterprise Interface Builder)

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY). The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries. We are pleased that you are interested in exploring opportunities to join RFCUNY.

Primary Location: RESEARCH FOUNDATION OF C.U.N.Y. Bargaining Unit: No

Summary: The Senior HRIS Analyst – Workday supports the effective operation, administration, and continuous improvement of RFCUNY’s OneRF Workday platform, with a focus on HR operations, employee transactions, case management, reporting, testing, and user support. Serving as a key functional resource to HR leadership and staff, the Analyst provides timely troubleshooting, improves business processes, and collaborates with functional leads, Systems and Information Services (SIS), Finance, Grants & Contracts, and other stakeholders to ensure accurate, efficient, and service-oriented operations.

Responsibilities

• Workday Functional and Operational Support Provide day-to-day functional support for Workday HCM processes, including recruiting, hiring, onboarding, compensation, benefits, absence, time tracking, payroll-related workflows, and employee changes. Troubleshoot system transactions, approvals, effective dates, workflow exceptions, and errors, prioritizing issues affecting employee compensation, benefits, hiring, and compliance. Collaborate with functional leads, SIS, and authorized technical partners to resolve system issues, support approved changes, and improve operational efficiency. Serve as a responsive resource to departmental staff, providing guidance on Workday functionality, business processes, and system-related issues.
• Case Management and Service Delivery Support OneRF Case Management by monitoring, documenting, assigning, tracking, escalating, and resolving employee-related inquiries and system issues. Monitor outstanding and high-priority cases, identify recurring problems, and coordinate timely resolution with appropriate functional leads and support teams. Prepare case management reports and recommend improvements to enhance service delivery, response times, and user experience.
• System Testing, Enhancements, and Process Improvement Coordinate user acceptance testing (UAT) and regression testing for Workday releases, system enhancements, integrations, and business process changes. Develop test scenarios, document results, identify system defects, and coordinate corrective actions with functional leads and technical support teams. Evaluate existing workflows, identify inefficiencies, and recommend improvements to simplify processes, strengthen controls, and enhance system functionality. Support implementation activities, including documentation, user communications, and readiness for approved system changes.
• Reporting, Data Integrity, and Payroll Support Develop and maintain standard and ad hoc Workday reports and dashboards to support operational monitoring, data analysis, and management decision-making. Review employee records and transactions to identify discrepancies, incomplete information, processing delays, and potential data integrity issues. Support authorized data validation, reconciliation, and Enterprise Interface Builder (EIB) activities, including high-volume hiring and employment transactions. Collaborate with HR functional leads and Payroll to identify and resolve issues involving appointments, funding allocations, time entries, compensation changes, and other transactions affecting payroll accuracy and timeliness.
• Training, Documentation, and User Support Develop and maintain user guides, procedures, training materials, FAQs, and other documentation to support effective use of Workday. Provide individual and group training to departmental staff on system functionality, transactions, reporting, and troubleshooting. Communicate system updates, approved workarounds, and procedural changes to ensure consistent practices and effective system utilization. Support special projects and other related duties as assigned.

Qualifications

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of five years of HRIS or HR operations systems experience, including at least three years of hands‑on Workday HCM functional support.
• Working knowledge of Workday HCM business processes, employee transactions, reporting, troubleshooting, and system testing.
• Strong analytical, problem‑solving, organizational, and communication skills, with the ability to identify issues and recommend practical solutions.
• Demonstrated customer service skills, responsiveness, and ability to collaborate effectively with functional teams and stakeholders.
• Proficiency in Microsoft Excel, reporting, documentation, and handling confidential employee information.
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast‑paced environment.

Preferred Qualifications

• Experience with Workday Recruiting, Compensation, Benefits, Absence, Time Tracking, Payroll-related processes, Case Management, or reporting.
• Experience with Workday system enhancements, user acceptance testing, data reconciliation, EIB processes, and business process improvements.
• Experience supporting HR operations in higher education, nonprofit organizations, or complex environments involving multiple appointments and grant‑funded employees.

Pay Range: $110,000 - $130,000

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post‑award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post‑award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub‑awards and assisting PIs in monitoring the work of the recipients of sub‑awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.