Senior Workday Benefits Integration Analyst

ITCO Solutions, Inc.; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

ITCO Solutions, Inc. in Atlanta hybrid is seeking a Senior Business Analyst to support stabilization and troubleshooting of Workday integrations with benefits providers.

The analyst will serve as a bridge between business stakeholders, Workday functional and technical teams, integration developers, and benefit provider teams. The primary focus is to trace issues across multiple integrations and determine whether observed behavior is caused by source data, Workday configuration, benefit or

Qualifications

• Experience as a BA supporting HCM ERP implementations or complex system integrations.
• Strong analytical and troubleshooting skills with the ability to follow data and transactions across multiple systems and organizations.
• Experience analyzing integration data, mappings, transformation rules, logs, reports, or similar technical artifacts.
• Ability to understand complex business processes and translate business questions into specific technical or functional investigations.
• Strong communication skills and the ability to explain complex findings clearly to both technical and non-technical stakeholders.
• Ability to work independently, organize multiple issues, identify patterns, coordinate across multiple teams, and drive problems to resolution.

Responsibilities

• Analyze and troubleshoot Workday-to-benefits-provider integrations and the data exchanged between systems.
• Trace employee lifecycle, benefits, and payroll-related transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefit eligibility, enrollment, contributions, or reporting.
• Investigate reported discrepancies and determine the root cause: data issue, Workday configuration, benefit plan configuration, integration logic or mapping, timing or processing issue, provider-side processing, or expected system behavior.
• Review integration outputs, inbound and outbound files or messages, logs, reports, Workday transactions, and provider responses to identify where an issue originates.
• Work with benefits and retirement subject matter experts to understand applicable business rules, expected results, and business impact.
• Collaborate with Workday functional teams, developers, integration teams, benefit providers, vendors, and other stakeholders to validate findings and implement or recommend corrective actions.
• Document root‑cause analysis, findings, business rules, and recommended resolutions in a format that can be understood by both technical and business audiences.
• Help distinguish true defects from situations in which systems are operating as configured but the resulting behavior, business rule, or data relationship was not previously understood.
• Develop and maintain end‑to‑end data flow diagrams showing how key employee, payroll, retirement, and benefits transactions move through Workday integrations to external benefits providers.

Skills

Business Analyst

Workday integrations

HCM ERP

Analytical skills

Troubleshooting

Communication

Job description

ITCO Solutions, Inc. in Atlanta hybrid is seeking a Senior Business Analyst to support stabilization and troubleshooting of Workday integrations with benefits providers.

The analyst will serve as a bridge between business stakeholders, Workday functional and technical teams, integration developers, and benefit provider teams. The primary focus is to trace issues across multiple integrations and determine whether observed behavior is caused by source data, Workday configuration, benefit or