Senior Workday Integrations Analyst

ESG Consulting; Atlanta (GA); On-site; USD 100,000 - 140,000; Full time

Job summary

ESG Consulting in Atlanta, GA is seeking an experienced Senior Business Analyst to support stabilization and troubleshooting of Workday integrations with external benefits providers. The analyst will bridge business stakeholders, Workday functional and technical teams, integration developers, and benefit provider teams to ensure accurate data exchanges.

The role focuses on tracing issues across integrations, determining root causes, and driving resolution through collaboration with

Qualifications

• Experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations.
• Strong analytical and troubleshooting skills, with the ability to follow data and transactions across multiple systems and organizations.
• Experience analyzing integration data, mappings, transformation rules, logs, reports, or similar technical artifacts.
• Ability to understand complex business processes and translate business questions into specific technical or functional investigations.
• Strong communication skills and the ability to explain complex findings clearly to both technical and non-technical stakeholders.
• Ability to work independently, organize multiple issues, identify patterns, coordinate across multiple teams, and drive problems to resolution.

Responsibilities

• Analyze and troubleshoot Workday-to-benefits-provider integrations and the data exchanged between systems.
• Trace employee lifecycle, benefits, and payroll-related transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefit eligibility, enrollment, contributions, or reporting.
• Investigate reported discrepancies and determine the root cause: data issue, Workday configuration, benefit plan configuration, integration logic or mapping, timing or processing issue, provider-side processing, or expected system behavior.
• Review integration outputs, inbound and outbound files or messages, logs, reports, Workday transactions, and provider responses to identify where an issue originates.
• Work with benefits and retirement subject matter experts to understand applicable business rules, expected results, and business impact.
• Collaborate with Workday functional teams, developers, integration teams, benefit providers, vendors, and other stakeholders to validate findings and implement or recommend corrective actions.
• Document root-cause analysis, findings, business rules, and recommended resolutions in a format that can be understood by both technical and business audiences.
• Help distinguish true defects from situations in which systems are operating as configured but the resulting behavior, business rule, or data relationship was not previously understood.
• Develop and maintain end-to-end data flow diagrams showing how key employee, payroll, retirement, and benefits transactions move through Workday integrations to external benefits providers.

Skills

Analytical thinking

Troubleshooting

Communication skills

Independent worker

Cross-team collaboration

Tools

Workday

XML/JSON

Middleware platforms

Job description

ESG Consulting in Atlanta, GA is seeking an experienced Senior Business Analyst to support stabilization and troubleshooting of Workday integrations with external benefits providers. The analyst will bridge business stakeholders, Workday functional and technical teams, integration developers, and benefit provider teams to ensure accurate data exchanges.

The role focuses on tracing issues across integrations, determining root causes, and driving resolution through collaboration with