Senior WordPress Hosting Troubleshooter
Automattic
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Job summary
Pressable, part of Automattic, seeks an experienced WordPress hosting expert for our Customer Support team. You will handle high-touch inquiries, investigate complex WordPress and hosting issues, and drive performance improvements using Grafana in collaboration with cross-functional partners.
The role emphasizes self-driven problem solving, technical growth, and delivering fast, friendly support to our enterprise clients and agencies.
Qualifications
- Expert-level knowledge of WordPress, its inner workings, and common issues.
- Experience diagnosing performance bottlenecks and implementing fixes.
- Familiarity with monitoring and diagnostic tools such as Grafana.
Responsibilities
- Respond to WordPress and hosting inquiries via live chat and email tickets.
- Dive into enterprise WordPress issues for deep troubleshooting.
- Perform advanced WordPress and platform troubleshooting.
- Investigate performance bottlenecks and propose optimizations using Grafana.
- Identify security threats and indicators of compromise, escalating as needed.
- Collaborate with cross-functional teams within Pressable and Automattic.
- Share knowledge and mentor teammates in evolving technologies.
Skills
Tools
Job description
Pressable, part of Automattic, seeks an experienced WordPress hosting expert for our Customer Support team. You will handle high-touch inquiries, investigate complex WordPress and hosting issues, and drive performance improvements using Grafana in collaboration with cross-functional partners.
The role emphasizes self-driven problem solving, technical growth, and delivering fast, friendly support to our enterprise clients and agencies.
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