VIP Enterprise WordPress Support Engineer

Automattic Inc.; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Open vacation policy

Benefits vary by country

Job summary

Automattic Inc. is seeking a Support Engineer to provide advanced technical support for our enterprise customers. You will diagnose and resolve complex issues primarily via Zendesk.

The ideal candidate thrives on problem-solving and customer success, possesses WordPress expertise, and must be US-based. The role includes flexible shifts, including weekends and holidays, with a salary range of $55,000 to $85,000.

Qualifications

• Candidates must be based in the United States and hold American citizenship.
• Background in WordPress development, technical support or agency work.
• Experience in customer-facing technical roles is required.

Responsibilities

• Providing high-quality technical support through Zendesk tickets.
• Handling escalated customer issues requiring deeper investigation.
• Performing in-depth debugging of application behavior.

Skills

Technical problem-solving

Excellent written English

Customer success passion

Experience in technical support

Tools

Zendesk

New Relic

Kibana

Job description

Automattic Inc. is seeking a Support Engineer to provide advanced technical support for our enterprise customers. You will diagnose and resolve complex issues primarily via Zendesk.

The ideal candidate thrives on problem-solving and customer success, possesses WordPress expertise, and must be US-based. The role includes flexible shifts, including weekends and holidays, with a salary range of $55,000 to $85,000.