VIP WordPress Support Engineer - 24/7 Remote

Automattic Careers; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Open vacation policy

Fully remote work

Job summary

Automattic Careers is hiring a Support Engineer to provide advanced technical support for enterprise customers. You will manage complex troubleshooting scenarios and work closely with engineering teams to resolve issues. Strong WordPress knowledge and customer success orientation are essential. This US-based position requires excellent communication skills and a proactive work ethic. Join a fully-remote team with a salary range of $55,000 to $85,000 USD based on experience and qualifications.

Qualifications

• Experience in customer-facing technical roles.
• Background in WordPress development or technical support.
• Ability to investigate and document complex issues.

Responsibilities

• Provide high-quality technical support through Zendesk.
• Handle escalated customer issues.
• Collaborate with engineering teams on debugging.

Skills

Technical problem-solving

Excellent written communication

WordPress expertise

Troubleshooting abilities

Customer success orientation

Tools

Zendesk

New Relic

Git

Job description

Automattic Careers is hiring a Support Engineer to provide advanced technical support for enterprise customers. You will manage complex troubleshooting scenarios and work closely with engineering teams to resolve issues. Strong WordPress knowledge and customer success orientation are essential. This US-based position requires excellent communication skills and a proactive work ethic. Join a fully-remote team with a salary range of $55,000 to $85,000 USD based on experience and qualifications.