Senior WMS/ERP Production Support Engineer | Java & L3 Lead

Synstack Technologies; San Ramon (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Synstack Technologies is seeking an experienced software professional to support mission-critical Java applications and L3 production incidents in fast-paced retail and supply chain environments.

You will own triage, debugging, and rapid restoration of services, collaborate with cross-functional teams, and drive production readiness initiatives across cloud and on-prem platforms, including incident bridges and postmortems.

Qualifications

• Strong hands-on Java development and L3 production support for business-critical apps.
• 0
• Experience with WMS/ERP platforms, preferably Manhattan, Blue Yonder/JDA, HighJump, Körber, or similar.
• Experience with warehouse operations, inventory, order processing, shipping, receiving, and retail fulfillment.
• Proficiency in Spring Boot, REST/SOAP APIs, Microservices, SQL, and database technologies.
• Experience troubleshooting WMS/ERP integrations with enterprise applications.
• Lead L3 incident management, including triage, incident bridges, RCA, and postmortem activities.
• Experience with monitoring/observability tools such as New Relic, AWS CloudWatch, Nagios, ProTop.
• Strong understanding of L1/L2/L3 support models, SOPs, runbooks, escalation processes, and production readiness.
• Experience supporting retail, e-commerce, supply chain, warehouse, or omnichannel environments.
• Strong communication, leadership, troubleshooting, problem-solving, and stakeholder management skills in Agile environments.

Responsibilities

• Provide L3 production support for mission-critical applications.
• Lead incident management and postmortems.
• Triage incidents and coordinate RCA.
• Collaborate with cross-functional teams in Agile settings.
• Monitor and troubleshoot WMS/ERP integrations.

Skills

Java development

L3 production support

Agile environments

Incident management

Communication

Leadership

Troubleshooting

Runbooks/SOPs

Production readiness

Stakeholder management

Tools

Spring Boot

REST APIs

SOAP APIs

Microservices

SQL

New Relic

AWS CloudWatch

Nagios

ProTop

Job description

Synstack Technologies is seeking an experienced software professional to support mission-critical Java applications and L3 production incidents in fast-paced retail and supply chain environments.

You will own triage, debugging, and rapid restoration of services, collaborate with cross-functional teams, and drive production readiness initiatives across cloud and on-prem platforms, including incident bridges and postmortems.