Principal Software Engineer - Production Support

Compunnel, Inc.; Town of Texas (WI); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology services company is seeking a Senior to Principal Software Engineer in Texas. This role focuses on enhancing the stability and performance of client platforms, requiring expertise in Java-based APIs, cloud applications, and production support. Ideal candidates will have strong analytical skills and a passion for operational excellence. The position offers opportunities for mentorship and continuous improvement initiatives.

Qualifications

• Strong understanding of Java-based APIs.
• Experience in event-driven architecture.
• Proficiency with Linux shell scripting.
• Solid SQL skills.
• Familiarity with observability/logging tools.
• Knowledge of CI/CD pipelines.

Responsibilities

• Lead production support for applications.
• Troubleshoot Java-based code and APIs.
• Conduct root cause analysis.
• Collaborate with teams for fixes.
• Support cloud-hosted applications.

Skills

Java-based APIs troubleshooting

Event-driven architecture

Linux shell scripting

AWS cloud support

SQL skills

Observability/logging tools

CI/CD pipelines

Incident management

Data movement and ETL

Agile methodologies

Education

Bachelor’s or Master’s degree in Computer Science

Tools

Terraform

AWS CloudFormation

Splunk

Datadog

Informatica

Job description

Principal Software Engineer - Production Support

Texas, Westlake

09/17/2025

Contract

Active

Job Description:

JOB SUMMARY:

The Client Institutional Wealth Management Services (IWMS) group is seeking a highly experienced Senior to Principal-level Software Engineer – Production Support. In this role, you will lead efforts to maintain and enhance the stability, performance, and reliability of IWMS client platforms and offerings. You will collaborate with development, infrastructure, and business teams to drive incident resolution, perform root cause analysis, and implement continuous improvement initiatives. This is a critical role that requires deep technical expertise, strong leadership abilities, and a passion for production excellence.

Key Responsibilities:

• Lead production support efforts for critical distributed and mainframe applications ensuring high availability and performance.
• Troubleshoot, break/fix, and maintain small portions of Java-based code and APIs.
• Drive resolution of complex incidents and conduct thorough root cause analysis to prevent recurrence.
• Collaborate with development and infrastructure teams to implement fixes, enhancements, and automation.
• Improve observability and monitoring practices using tools like Splunk and Datadog.
• Support cloud-hosted applications on AWS including EC2, S3, Lambda, CloudWatch, IAM, and container orchestration (EKS/ECS).
• Work with event-driven architectures and message queues (Kafka, SQS, IBM MQ, RabbitMQ, etc.).
• Perform data movement and ETL support including job monitoring, failure recovery, and performance tuning (e.g., Informatica).
• Guide and mentor engineers on production support best practices, operational readiness, and incident management.
• Contribute to support readiness for new releases and platform changes.
• Champion continuous improvement initiatives to enhance system reliability and client experience.

Required Skills:

• Strong understanding of Java-based APIs and ability to troubleshoot/fix small Java code components.
• Experience in event-driven architecture and message streaming tools (Kafka, SQS, IBM MQ, RabbitMQ, etc.).
• Proficiency with Linux shell scripting.
• Experience supporting cloud-hosted applications (preferably AWS).
• Solid SQL skills – ability to write and execute queries.
• Familiarity with observability/logging tools (Splunk, Datadog, ELK Stack).
• Strong knowledge of CI/CD pipelines and deployment strategies.
• Experience with incident management, root cause analysis, and automation of support tasks.
• Hands-on experience with data movement and ETL tools (Informatica preferred).
• Good understanding of Agile methodologies and DevOps principles.

Preferred Skills:

• Experience with infrastructure-as-code tools such as Terraform or AWS CloudFormation.
• Experience with container orchestration (EKS/ECS).
• Familiarity with Python scripting.
• Terraform experience preferred.
• Proven ability to mentor and guide junior engineers.

Certifications:

AWS Certified Solutions Architect or Developer (Preferred).

ITIL Foundation or SRE-related certifications (Preferred).

Education:

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.