Senior Java Production Support Lead (L2/L3) - 24x7

Birlasoft; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Birlasoft is seeking a Sr Technical Lead-App Development to join our production operations team. You will ensure stability, reliability, and performance of Java-based enterprise applications, handling L2/L3 issues and critical incidents.

The role requires strong Java and Spring Boot knowledge, proficiency with Oracle and MS SQL Server, AWS experience, and hands-on debugging skills. You will collaborate with Dev, DevOps, and business teams in a fast-paced environment.

Qualifications

• Strong command of Core Java and Spring Boot.
• Hands-on debugging of Java code and analysis of thread/heap dumps.
• Understanding of Microservices architecture and RESTful APIs.
• Proficiency with Oracle and MS SQL Server; write stored procedures, triggers, and complex joins.
• Practical knowledge of AWS services (EC2, S3, CloudWatch, IAM, or Lambda).
• Experience with ticketing tools such as Jira and ServiceNow.
• Familiarity with monitoring tools (Splunk, NewRelic).
• Prior L2/L3 production support in a high-pressure environment.
• Willingness to work a 24x7 rotational shift, including weekends/holidays.
• Knowledge of ITIL Incident, Problem, Change Management.

Responsibilities

• Provide end-to-end Java production support for enterprise applications.
• Lead resolution of P1 and P2 incidents within SLAs; communicate updates to stakeholders.
• Write and optimize complex SQL queries; troubleshoot performance issues in Oracle and MS SQL Server.
• Monitor application health on AWS and use cloud-native monitoring tools.
• Troubleshoot RESTful APIs and Microservices; analyze logs and traces for failures.
• Coordinate with Development, DevOps and Business teams across deployment to production.
• Maintain detailed incident records and RCA reports in ticketing systems.

Skills

Core Java

Spring Boot

Debugging

RESTful APIs

Microservices

Oracle

MS SQL Server

AWS

Jira

ServiceNow

Splunk

NewRelic

ITIL

L2/L3 Support

24x7 Rotational Shifts

Education

Bachelor’s degree or equivalent

Tools

Jira

ServiceNow

Splunk

NewRelic

AWS

Oracle

MS SQL Server

Job description

Birlasoft is seeking a Sr Technical Lead-App Development to join our production operations team. You will ensure stability, reliability, and performance of Java-based enterprise applications, handling L2/L3 issues and critical incidents.

The role requires strong Java and Spring Boot knowledge, proficiency with Oracle and MS SQL Server, AWS experience, and hands-on debugging skills. You will collaborate with Dev, DevOps, and business teams in a fast-paced environment.