Senior WMS & API Support Engineer

Insight Global; Dunwoody (GA); On-site; USD 41,000 - 47,000; Full time

Job summary

Insight Global in the United States is seeking a Senior Support Engineer to oversee the stability of critical client systems including ERP, API frameworks, Ecommerce, and Warehouse Management. You will work under the Application Support Manager with day-to-day guidance from the Team Lead.

The role emphasizes operational reliability, technical problem resolution, and collaboration across teams to maintain uptime and performance for essential business platforms.

Qualifications

• 5+ years of experience in application, production, or technical support.
• Expert knowledge of SQL Server low-level interfacing technologies – Transact SQL.
• Familiar with API/web debugging tools (Postman or Fiddler).
• Experience creating and maintaining support documentation/knowledge bases.
• Strong programming/technical skills with WMS background (Koerber knowledge plus learning P21).

Responsibilities

• Maintain operational maintenance, stability, and monitoring of client systems such as ERP and API frameworks.
• Support Ecommerce, Warehouse Management, and related platforms with incident response.
• Collaborate with team leads and managers to ensure system reliability and performance.

Skills

5+ years of relevant experience

Strong programming/technical skills

WMS background

Tools

Transact-SQL

SQL Server

Postman

Fiddler

Documentation tools

Job description

Insight Global in the United States is seeking a Senior Support Engineer to oversee the stability of critical client systems including ERP, API frameworks, Ecommerce, and Warehouse Management. You will work under the Application Support Manager with day-to-day guidance from the Team Lead.

The role emphasizes operational reliability, technical problem resolution, and collaboration across teams to maintain uptime and performance for essential business platforms.