Remote ERP & Workday Support Analyst

Insight Global; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

Insight Global is seeking a Solutions Support Analyst to support a large construction client. This remote US-based role supports COINS ERP, Workday HCM, Payroll, and related business applications, acting as the primary intake for requests and triaging incidents to ensure SLAs are met.

The ideal candidate has experience with enterprise applications, strong communication, problem-solving, and a customer-focused approach.

Qualifications

• 2+ years of experience supporting ERP, Payroll, HRIS, Workday, or other enterprise applications.
• Bachelor's or associate degree in info systems, business, HR, accounting or finance or equivalent experience.
• Experience with ticketing systems (Freshservice, ServiceNow, Jira, Zendesk) and incident management.

Responsibilities

• Coordinate and manage day-to-day support for COINS ERP, Workday HCM, Payroll, and related apps.
• Serve as primary intake point for support requests and triage incidents and service requests.
• Collaborate with Payroll, HRIS, Finance and IT teams, vendors, and analysts to resolve issues and communicate status.

Skills

Communication skills

Problem solving

Customer service

Organizational skills

Relationship building

ITIL familiarity

Education

Associate's or Bachelor's degree in Information Systems/Business/HR/Accounting/Finance

Tools

Freshservice

ServiceNow

Jira

Zendesk

Job description

Insight Global is seeking a Solutions Support Analyst to support a large construction client. This remote US-based role supports COINS ERP, Workday HCM, Payroll, and related business applications, acting as the primary intake for requests and triaging incidents to ensure SLAs are met.

The ideal candidate has experience with enterprise applications, strong communication, problem-solving, and a customer-focused approach.