Sr. WMS Support Engineer

Insight Global; Dunwoody (GA); On-site; USD 41,000 - 47,000; Full time

Job summary

Insight Global in the United States is seeking a Senior Support Engineer to oversee the stability of critical client systems including ERP, API frameworks, Ecommerce, and Warehouse Management. You will work under the Application Support Manager with day-to-day guidance from the Team Lead.

The role emphasizes operational reliability, technical problem resolution, and collaboration across teams to maintain uptime and performance for essential business platforms.

Qualifications

• 5+ years of experience in application, production, or technical support.
• Expert knowledge of SQL Server low-level interfacing technologies – Transact SQL.
• Familiar with API/web debugging tools (Postman or Fiddler).
• Experience creating and maintaining support documentation/knowledge bases.
• Strong programming/technical skills with WMS background (Koerber knowledge plus learning P21).

Responsibilities

• Maintain operational maintenance, stability, and monitoring of client systems such as ERP and API frameworks.
• Support Ecommerce, Warehouse Management, and related platforms with incident response.
• Collaborate with team leads and managers to ensure system reliability and performance.

Skills

5+ years of relevant experience

Strong programming/technical skills

WMS background

Tools

Transact-SQL

SQL Server

Postman

Fiddler

Documentation tools

Job description

Job Description

• 5+ years of relevant experience in application, production, or technical support
• Expert knowledge of SQL Server low-level interfacing technologies –Transact SQL
• Knowledge of Postman or Fiddler, for API/web debugging.
• Knowledge of best practices and tools in creation and maintenance of support documentation/knowledge bases
• Strong programming, technical/programming skills.WMS background (prefer Koerber) Might want them to learn p21

30-34/hr depending on yrs of experience.

Skills and Requirements

Senior Support Engineer is a senior technical support position responsible for operational maintenance, stability, and monitoring the client's critical systems, such as ERP, Customer Facing and Supporting API frameworks, Ecommerce (B2B), Warehouse Management, and other similar platforms. This position reports directly to the Application Support Manager, with day-to-day work direction from the assigned Team Lead.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].