Senior WMS Business Systems Analyst — DC Ops Translator

OP; Memphis (TN); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental Insurance

Vision insurance

Job summary

OP is seeking a Senior WMS Business Systems Analyst to own the functional side of our warehouse management platform across our distribution network. Sit between warehouse operations and engineering to capture real-world floor processes, translate them into requirements, and drive stable WMS configurations and integrations.

You will lead workshops with DC supervisors, validate ERP/TMS/MHE/WCS integrations, and own UAT, cutover, go-live, and hypercare.

Qualifications

• 8+ years in IT business analysis, application support, or systems consulting with 5+ years hands-on WMS experience.
• Ownership of WMS configuration across inbound, inventory, outbound, and shipping.
• Strong DC operations knowledge: receiving, putaway, replenishment, wave planning, picking, packing, shipping, cycle counting, returns.
• Proven experience with WMS integrations to ERP, TMS/parcel, MHE/WCS, and 3PL systems, including data mapping and message-level troubleshooting.
• Excellent BA craft: BRDs, functional specs, user stories, acceptance criteria, process flows, gap analyses, and traceability.
• SQL proficiency for in-dispatch queries and data investigation.
• Hands-on experience with UAT, cutover planning, go-live support, and post-go-live hypercare.
• L2/L3 production support experience with ITSM tools (ServiceNow, Jira Service Management, or similar).
• Willingness to support critical incidents, releases, and peak periods outside standard hours.
• Bachelor's degree in Computer Science, Engineering, Supply Chain, Information Systems, or equivalent.

Responsibilities

• Discover how work happens: run workshops and floor walks with warehouse staff to capture current-state processes and pain points.
• Document with rigor: BRDs, SOPs, functional specs, user stories with acceptance criteria, process flows, data mappings, and gaps for engineering and vendors.
• Own gap analysis: quantify operational impact and drive sign-off on recommended changes.
• Partner with the WMS vendor on defects, changes, and vendor-delivered modifications; participate in design reviews.
• Translate business rules into system behavior; validate that builds match specifications.
• Lead functional integration design across ERP, TMS, MHE/WCS, and 3PL systems; define data mappings and messaging.
• Drive end-to-end integration testing across WMS, middleware, and upstream/downstream systems.
• Own test strategy and UAT; author scripts, coordinate testers, triage defects, and sign-off.
• Plan cutover data migration validation, dry runs, readiness checks, and contingency planning.
• Support go-live and hypercare on the floor or on-call; hand over to support teams.
• Act as senior escalation for L2/L3 WMS incidents; perform root-cause analysis and post-incident reviews.
• Analyze incident patterns to drive permanent fixes and reduce recurring issues.
• Support peak readiness: capacity validation, runbooks, and escalation paths ahead of high-volume periods.
• Participate in OP monthly team meetings and contribute to technical discussions and OP Wiki content.

Skills

WMS configuration

L2/L3 production support

UAT & go-live

ERP/TMS integration

SQL

Business analysis

Requirements workshops

Education

Bachelor's degree in CS/Engineering/IS

Tools

Manhattan Active WMS

WMOS

SAP EWM

Blue Yonder

Oracle WMS

JD Edwards

Job description

OP is seeking a Senior WMS Business Systems Analyst to own the functional side of our warehouse management platform across our distribution network. Sit between warehouse operations and engineering to capture real-world floor processes, translate them into requirements, and drive stable WMS configurations and integrations.

You will lead workshops with DC supervisors, validate ERP/TMS/MHE/WCS integrations, and own UAT, cutover, go-live, and hypercare.